milcah kirabo

Provided attentive client support across property viewing, documentation, and post-sale follow-up. Developed market insights to help customers make informed decisions aligned with their needs. Demonstrated autonomy and initiative in managing listings and online customer queries.

Managed supplier relationships and logistics, ensuring 98% accuracy in procurement and improving overall compliance. Coordinated with cross-functional teams to resolve order issues, ensure documentation accuracy, and support clear communication. Maintained data integrity in ERP systems while aligning procurement strategy with internal standards.

Delivered engaging and helpful in-person and digital customer support for color consultations and product inquiries. Created social media content using Canva and aligned with brand messaging to enhance engagement. Played a key role in internal communications and team support, helping onboard new staff and promote inclusive practices.

Supported customers in selecting and customizing products while managing inquiries through multiple communication channels. Provided timely resolutions to customer concerns, contributing to increased satisfaction and retention. Participated in account reconciliation and helped improve customer follow-up processes.

Completed a Bachelor of Arts in Social Sciences, focusing on understanding human behavior, social structures and cultural dynamics.