Open to opportunities

Hirra User

@hirrauser

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Customer service and administrator with 3+ years managing CRM, ads, and operations.

United Arab Emirates

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What I'm looking for

I’m looking for a role where I can own customer support and CRM accuracy, handle administrative operations, and help drive growth through marketing coordination. I want a fast-paced team that values clear follow-ups and measurable results.

I’m a detail-oriented Administrator & Customer Service professional with 3+ years of experience supporting clients and keeping day-to-day office operations running smoothly in fast-paced environments. I strengthen customer relationships through CRM management and timely follow-ups, handling customer communication across phone, email, and chat.

In my recent role, I managed and optimized Meta and Google Ads campaigns to drive engagement and lead generation, while maintaining accurate CRM records. I also coordinate with clients, vendors, and logistics partners, oversee product shipping and fulfillment, create and schedule marketing content, and track performance metrics to support operational reporting and efficient workflows.

Experience

Work history, roles, and key accomplishments

Current

Virtual Executive Assistant

Current

Gala Al Reem Boutique

Jun 2025 - Present (1 year)

Managed Meta and Google Ads campaigns to drive engagement and lead generation, while maintaining CRM records and timely client follow-ups. Coordinated with clients, vendors, and logistics partners to support daily operations and product shipping/fulfillment.

Meta Ads Google Ads CRM Management Customer Support Client Communication order fulfillment

Customer Service Executive

Safari Star Global Business Services

Jul 2023 - Jun 2025 (1 year 11 months)

Provided customer support via phone, email, and chat while maintaining strong client relationships and resolving issues proactively. Managed appointments, records, reports, and CRM accuracy with timely follow-ups to support smooth operations.

Customer Support CRM Management Phone Email Chat Support Appointment Scheduling Record keeping

Administrative Executive

Holford Facilities Management

Oct 2022 - Jun 2023 (8 months)

Oversaw daily office operations by managing calendars, meetings, appointments, and administrative records. Handled emails and calls and supported management with presentations and travel arrangements to keep workflows running smoothly.

Office Administration Calendar Management Meeting Coordination Record keeping Administrative Support Travel Arrangements Executive Assistance