Open to opportunities

Gbenga Hunthode

@gbengahunthode

Message

I am a customer-focused remote support officer with 4+ years improving CSAT and streamlining CRM workflows.

Nigeria

Message

What I'm looking for

I seek a remote customer support role in a fast-paced tech company where I can improve CSAT, streamline CRM workflows, apply data analysis, and grow into broader leadership responsibilities.

I am a results-driven remote Customer Support Specialist with 4+ years in fast-paced tech environments, resolving high volumes of tickets and maintaining exceptional satisfaction scores. I consistently handled 60+ tickets daily with a 98% CSAT, reduced response time by 10%, and streamlined CRM workflows using Zendesk and HubSpot.

Alongside customer support, I delivered freelance data analysis and visualizations that improved sales by 18% and automated workflows with Python to increase client revenue by 20%. I hold a B.Sc. in Microbiology and several professional certifications, and I bring empathy, technical troubleshooting, and data-driven problem solving to every role.

Experience

Work history, roles, and key accomplishments

Freelance Data Analyst

Upwork

Nov 2020 - Dec 2023 (3 years 1 month)

Delivered data analysis and visualizations that improved client sales by 18% and automated data workflows using Python, increasing client revenue by 20%.

Python Data Analysis Data Visualization Workflow Automation Pandas NumPy Matplotlib Revenue

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science, Microbiology

2010 - 2014

Grade: Second Class Honors

Activities and societies: Research projects: Epidemiology and Measles Prevalence (2012); Antibiotic Susceptibility in Bacteremia Cases (2014).

Completed a Bachelor of Science in Microbiology with Second Class Honors, conducting research on epidemiology and measles prevalence (2012) and antibiotic susceptibility in bacteremia cases (2014).