Mahesh Bannaola

I am a proactive and customer-focused professional with over 4 years of experience in technical support, customer service, and KYC verification. My expertise lies in managing high call volumes, resolving complex issues, and ensuring regulatory compliance. I am adept at using analytical tools like Amplitude and backend systems to enhance customer experiences, and I am committed to promoting environmental responsibility and operational excellence.

In my current role as a Senior Executive at Vigocare Private Limited, I deliver technical support via calls, chat, and email, ensuring timely issue resolution. I diagnose and resolve app-related problems using backend tools and push notifications while managing support tickets and collaborating with tech teams for debugging and improvements. My proactive communication has significantly enhanced customer satisfaction and loyalty.

Previously, I worked as a Customer Care Executive at Vaco Binary Semantics, where I supported merchant onboarding and verified KYC documents with precision. I have consistently been recognized for delivering quality service in high-volume environments, and I strive to maintain accurate documentation and coordinate effectively with internal departments.