Abderraouf Zerioul
@abderraoufzerioul
Customer service specialist with strong communication, travel booking, and client-relations expertise.
AlgeriaWhat I'm looking for
I am a motivated, detail-oriented customer service specialist with experience in retail pharmacy and travel agency environments, delivering tailored solutions and regulatory-compliant information to clients.
At Pharmacie ZERIOUL (2019–2023) I greeted and assisted clients, managed inventory and product expirations, and supported promotional campaigns while maintaining an organized storefront.
As a travel agent at ONAT Skikda (2023–2024) I facilitated bookings for flights, accommodations and packages, managed reservation systems, and resolved booking discrepancies for a diverse clientele in English and French.
I hold a Master in International Human Resources Management and Organization and bring strong customer relationship, complaint-resolution, and Microsoft Office skills; I am proactive, patient, and focused on fostering customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Travel Agent
ONAT Skikda
Jan 2023 - Dec 2024 (1 year 11 months)
Facilitated flight and accommodation bookings, managed reservation systems and itinerary changes, and resolved travel-related issues while delivering multilingual customer support to domestic and international clients.
Customer Service Specialist
Pharmacie Zerioul
Jan 2019 - Dec 2023 (4 years 11 months)
Delivered regulatory-compliant product information and tailored health solutions to customers, managed inventory and expirations, and supported promotional campaigns to maintain a welcoming store environment and improve client satisfaction.
Education
Degrees, certifications, and relevant coursework
RSRome Business School
Master's Degree, International Human Resources Management and Organization
Master in International Human Resources Management and Organization awarded by Rome Business School in 2025.
National Institute of Specialized Vocational Training
Higher National Certificate
Higher National Certificate obtained from the National Institute of Specialized Vocational Training focused on vocational skills.
University of August 20, 1955
Bachelor's Degree, English Language and Literature
2019 -
Bachelor's Degree in English Language and Literature completed at the University of August 20, 1955.
Availability
Location
AlgeriaAuthorized to work in
Job categories
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