Looking for a job

Houssam Metatla

@houssammetatla

Multilingual professional in customer support, travel, operations, and client relations, with strong communication and problem-solving skills.

Algeria

Message

What I'm looking for

I'm looking to apply my travel operations, partnership management, and multilingual customer experience background in a role focused on seamless international travel, service quality, and strong client relationships.

I am a multilingual international travel and customer experience professional with experience across travel operations, partner relations, customer support, and hospitality. I serve as a key contact for 150+ travel agencies in Algeria, managing international hotel bookings, escalations, customized travel packages, and client requests while maintaining high service standards.

My background also includes pharmaceutical customer service, retail operations, product and pricing management, and digital content creation. I have international experience across Algeria, Russia, and Malaysia and communicate professionally in Arabic, French, English, and Russian.

I work with WebBeds, Amadeus GDS, Microsoft 365, Power Query, Power BI, and AI-powered tools, combining strong communication, problem-solving, and operational skills to support clients and business partners effectively.

Experience

Work history, roles, and key accomplishments

Current

WebBeds Help Desk Manager

Current

All Ways Travel

Jan 2026 - Present (8 months)

Established and maintained primary contact role between WebBeds and 150+ travel agencies across Algeria, driving platform adoption and maximizing partner engagement. Managed 40+ weekly booking requests and escalations, achieving average resolution time of 24 hours while maintaining 98% service quality standards.

WebBeds Platform Management Travel Operations Customer Service Escalation Management Partnership Development Booking Management Multilingual Communication

Product Data & Digital Content Specialist

Les Hauteurs

Nov 2022 - Dec 2025 (3 years 1 month)

Optimized product data, pricing, and inventory management processes through improved data accuracy protocols and on-shelf availability monitoring. Enhanced in-store product placement strategy through strategic visual merchandising and created engaging digital content using AI-powered design tools.

Data Management Inventory Management Visual Merchandising Digital Content Creation AI Tools Social Media Campaigns

Client Experience & Sales Associate

The Care Group

Sep 2018 - Jul 2022 (3 years 10 months)

Managed relationships with 150+ English-speaking pharmaceutical clients, delivering consistent support and resolving inquiries on first contact. Promoted new pharmaceutical products through consultative, solution-oriented sales approach, achieving strong adoption rates among established accounts.

Customer Relationship Management Sales Consultative Selling Inbound Outbound Calls Quality Assurance English Communication

Guest Relations Officer & Multilingual Translator

Sunway Resort Hotel

May 2017 - Sep 2017 (4 months)

Delivered exceptional guest support in Arabic, English, and French, enhancing cross-cultural communication and guest satisfaction. Supported front office operations including check-in procedures, guest requests management, and VIP arrangement coordination.

Guest Relations Multilingual Communication Front Office Operations VIP Services Coordination Cross Cultural Communication