At Tote&Carry, I managed customer communications across channels, processing orders, inquiries, and complaints through Gorgias and Shopify.
I handled end-to-end returns and exchanges using Redo, and monitored inventory and product availability with Shopify and Cirro Warehouse. I also coordinated with the fulfillment team to resolve post-purchase issues.
Previously, I supported customers at Chaima Medical Clinic and Biskra Vintage Store. My work included responding to inquiries, entering orders in Excel, and reviewing medical files.
