Samir Morsli

I’m a multilingual customer support specialist with strong experience in hospitality and travel operations. I manage high-volume inquiries and resolve complex issues across chat, email, and phone to deliver consistently exceptional customer experiences.

Recently, I expanded into freelance AI chatbot and automation solutions for customer support—designing and implementing AI chatbot systems to improve response time and customer experience. I also bring front office leadership strengths from roles as Front Office Supervisor, where I coordinated reservations and service recovery, trained teams, and partnered with internal departments to resolve escalations.