AMAbdelrhman Mousa
@abdelrhmanmousa
Experienced customer service professional with a passion for problem-solving.
EgyptWhat I'm looking for
I am an experienced customer service professional with over three years in fast-paced environments. My expertise lies in resolving complex issues while ensuring customer satisfaction. I am fluent in German (C1) and proficient in English (B2), which allows me to communicate effectively with diverse clientele.
Throughout my career, I have demonstrated adaptability and a commitment to continuous learning. My role as a Team Leader at VXI Global Solutions involved managing and optimizing AliExpress accounts, ensuring seamless operations and enhanced customer satisfaction. I have also honed my networking skills through the CCNA course, further enhancing my technical capabilities.
Experience
Work history, roles, and key accomplishments
Team Leader
VXI Global Solutions
Jan 2024 - Present (1 year 5 months)
Managed and optimized AliExpress accounts, ensuring seamless operations and enhanced customer satisfaction. Led a team to achieve operational excellence.
Agent
Teleperformance
Jan 2022 - Jan 2024 (2 years)
Assisted customers with product information and order processing, ensuring efficient service delivery. Sourced reliable suppliers to meet quality standards and maintained detailed records.
Education
Degrees, certifications, and relevant coursework
HUHelwan University
Bachelor's degree, Physical Education
Completed a Bachelor's degree in Physical Education. The curriculum focused on various aspects of physical education and sports science.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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