MS

Open to opportunities

momen sayed

@momensayed

Experienced call center team leader driving KPI achievement and team performance.

What I'm looking for

I am seeking a leadership role in customer service where I can coach teams, improve KPIs, work with CRM systems, and grow into higher supervisory responsibilities.

I am an experienced call center Team Leader with over four years in customer service and leadership roles, guiding teams through rotating shifts to consistently meet targets. I have hands-on experience with major CRM platforms and a solid foundation in Excel and SQL.

My career includes progressive roles from Customer Service Agent to Assistant Team Leader and currently Team Leader at SjoomCompany, where I focus on coaching agents, resolving escalations, and optimizing workflows to hit KPIs. I bring practical problem-solving skills and cross-platform CRM proficiency.

I hold a Bachelor's Degree in Commerce (Accounting) and am fluent in Arabic with intermediate English communication. I am committed to fostering collaborative teams and improving customer satisfaction through data-informed decisions and clear leadership.

Experience

Work history, roles, and key accomplishments

SJ

Current

Team Leader

Current

SjoomCompany

Jan 2023 - Present (2 years 9 months)

Lead a call center team, driving KPI achievement and coaching agents across rotating shifts to improve performance and service quality.

Team Leadership KPIs Avaya Ziwo Microsoft Excel SQL

UC

Assistant Team Leader

UPS Company

Mar 2022 - Dec 2022 (9 months)

Supported team leadership functions, assisted in coaching agents and monitoring KPIs to maintain service levels during shifts.

Team Leadership KPIs Problem Solving Avaya

UC

Customer Service Agent

UPS Company

Mar 2021 - Feb 2022 (11 months)

Handled customer inquiries and issue resolution using CRM systems, meeting performance targets and maintaining quality service standards.

Customer Support CRM Avaya Infobip Microsoft Word Microsoft Excel Communication

Education

Degrees, certifications, and relevant coursework

EA

El Shorouk Academy

Bachelor of Commerce, Accounting

Bachelor's degree in Commerce with specialization in Accounting, completed in 2019.

Tech stack

Software and tools used professionally

Gmail

Microsoft Excel

Ziwo

Avaya

Teamleader

SQL

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

momen sayed - Team Leader - SjoomCompany | Himalayas