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Eliana Bassil

@elianabassil

Clinical Operations Supervisor at Brainstation Clinics improving client continuity with workforce analytics and workflow tools.

Lebanon

Message

At Brainstation Clinics, I lead day-to-day clinical operations and workforce planning, supporting continuity across a 600+ client caseload. I analyze workforce, client, service, marketing, and financial data to create KPI views, management reports, and client continuity dashboards.

Previously, I coordinated academic operations across six regions at SABIS® Regional Center – Adma and project and compliance workflows at Novelus – MasTec Network Solutions LLC. Across these roles, I produced operational reports, improved workflow tracking, and used tools including Excel, Smartsheet, and Freshdesk.

Experience

Work history, roles, and key accomplishments

Current

Clinical Operations Supervisor

Current

Brainstation Clinics

May 2026 - Present (4 months)

Lead day-to-day multi-branch clinical operations, coordinating priorities and handoffs across multiple departments. Manage workforce operations for a 600+ client caseload and design SOPs, policies, and escalation pathways.

Excel KPI Dashboards Data Analysis Process Improvement SOP Design Workforce Planning Stakeholder Management Project Management

Admin. & Global Academic Coordinator

SABIS Regional Center – Adma

Nov 2024 - Apr 2026 (1 year 5 months)

Coordinated academic operations across 6 regions supporting curriculum delivery to 10,000+ students. Managed 2,500+ digital assessments annually with 100% on-time availability and produced performance reports for leadership.

Excel Data Analysis Reporting Workflow Optimization Project Coordination Stakeholder Management

Project & Compliance Coordinator

Novelus – MasTec Network Solutions LLC

Jan 2021 - Jan 2024 (3 years)

Coordinated project delivery and compliance workflows for major U.S. telecom clients. Managed permitting and approval workflows across multiple jurisdictions and built operational reports and dashboards.

Smartsheet Freshdesk Compliance Project Coordination Data Analysis Reporting Stakeholder Management

Psychosocial Officer & Volunteer Roles

ADRA–UNICEF

Jan 2019 - Dec 2020 (1 year 11 months)

Supervised 15+ volunteers and coordinated specialized-care referrals. Supported psychosocial and educational programs reaching 500+ crisis-affected children and families.

Volunteer Management Referral Coordination Needs Assessment Program Support