Nathalia  NaimNN
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Nathalia Naim

@nathalianaim

Operational Manager with expertise in HR and process improvement.

Lebanon
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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes innovative HR practices.

I am an experienced Operational Manager and HR professional with a strong background in process improvement and talent acquisition. Currently, I serve as the Onboarding Manager at Maids.cc in Dubai, where I have successfully developed a new customer onboarding process that streamlined the sign-up procedure, reducing the average onboarding time by 30%. My analytical thinking and problem-solving skills have enabled me to conduct audits on interdepartmental workflows, ensuring accuracy and compliance for all new hires.

Previously, I worked as a Talent Acquisition Specialist, where I leveraged various channels to source suitable candidates and monitored key performance indicators to enhance recruitment strategies. My experience also includes overseeing customer service operations, where I utilized critical thinking to resolve complex customer situations. With a Master's degree in Human Resources and a Bachelor's in Business Administration, I am committed to fostering a positive work environment and driving organizational success.

Experience

Work history, roles, and key accomplishments

MA

Talent Acquisition Specialist

Maids.cc

Mar 2021 - Jan 2023 (1 year 10 months)

Leveraged multiple channels to find suitable candidates, reviewed applications, conducted initial screenings, and coordinated interviews. Monitored key performance indicators to improve recruitment strategies.

UP

Technical Recruiter

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Jan 2019 - Jun 2020 (1 year 5 months)

Identified potential candidates through various channels, assessed technical expertise through interviews and skill tests, and handled job offers and onboarding processes for technical hires.

Education

Degrees, certifications, and relevant coursework

MS

Modern University for Business and Science

Masters in Human Resources, Human Resources

2023 -

MS

Modern University for Business and Science

Bachelor in Business Administration, Business Administration

2018 - 2021

Completed a Bachelor in Business Administration, which included various aspects of business management and administration.

Tech stack

Software and tools used professionally

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Nathalia Naim - Onboarding Manager - Maids.cc | Himalayas