Nathalia Naim
@nathalianaim
Operational Manager with expertise in HR and process improvement.
What I'm looking for
I am an experienced Operational Manager and HR professional with a strong background in process improvement and talent acquisition. Currently, I serve as the Onboarding Manager at Maids.cc in Dubai, where I have successfully developed a new customer onboarding process that streamlined the sign-up procedure, reducing the average onboarding time by 30%. My analytical thinking and problem-solving skills have enabled me to conduct audits on interdepartmental workflows, ensuring accuracy and compliance for all new hires.
Previously, I worked as a Talent Acquisition Specialist, where I leveraged various channels to source suitable candidates and monitored key performance indicators to enhance recruitment strategies. My experience also includes overseeing customer service operations, where I utilized critical thinking to resolve complex customer situations. With a Master's degree in Human Resources and a Bachelor's in Business Administration, I am committed to fostering a positive work environment and driving organizational success.
Experience
Work history, roles, and key accomplishments
Onboarding Manager
Maids.cc
Jan 2023 - Jan 2025 (2 years)
Developed a new customer onboarding process that streamlined the sign-up process and reduced average onboarding time by 30%. Conducted audits on interdepartmental workflows to ensure accuracy and compliance for all new hires.
Talent Acquisition Specialist
Maids.cc
Mar 2021 - Jan 2023 (1 year 10 months)
Leveraged multiple channels to find suitable candidates, reviewed applications, conducted initial screenings, and coordinated interviews. Monitored key performance indicators to improve recruitment strategies.
Customer Service Supervisor
Maids.cc
Mar 2020 - Mar 2021 (1 year)
Oversaw and coordinated the team's interactions with clients, using critical thinking to address complex customer situations and enhancing service through interdepartmental coordination.
Telemarketer
RingnBring/ Click2Refund
Apr 2017 - Dec 2020 (3 years 8 months)
Reached out to potential customers to inform them about products and services, followed up to ensure satisfaction, and collected insights on customer needs to improve sales strategies.
Technical Recruiter
Upgrade
Jan 2019 - Jun 2020 (1 year 5 months)
Identified potential candidates through various channels, assessed technical expertise through interviews and skill tests, and handled job offers and onboarding processes for technical hires.
Education
Degrees, certifications, and relevant coursework
Modern University for Business and Science
Masters in Human Resources, Human Resources
2023 -
Modern University for Business and Science
Bachelor in Business Administration, Business Administration
2018 - 2021
Completed a Bachelor in Business Administration, which included various aspects of business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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