AAAbdallah Ashraf
@abdallahashraf
Dynamic account manager with expertise in business development and customer service.
EgyptWhat I'm looking for
I am a results-driven account manager with extensive experience in managing client relationships and leading teams to achieve business objectives. Over the past few years, I have successfully managed a remote team of 2,500 editors, overseeing the daily upload of 30,000 videos while ensuring high-quality content creation across various categories. My ability to innovate and implement effective strategies has significantly enhanced productivity and client satisfaction.
In my previous roles, I have excelled as a Customer Service Supervisor and Business Development Specialist, where I developed strong relationships with clients, conducted needs assessments, and collaborated with cross-functional teams to deliver tailored solutions. My commitment to continuous improvement and customer-centric approach has resulted in a 15% increase in closed deals, showcasing my capability to drive business growth and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Account Manager - Short Videos
KwaiApp
Jun 2020 - Jan 2025 (4 years 7 months)
Managed a team of 2500 editors, overseeing the daily upload of 30,000 videos across various content categories. Focused on content creation, data entry, and script development for videos, ensuring creativity and quality.
Business Development Specialist
SectorGroup
Sep 2022 - Present (2 years 9 months)
Delivered technical presentations to prospective customers, conducting needs assessments to align solutions with client objectives. Collaborated with teams to prioritize technical requirements and supported go-to-market strategies.
Customer Service Supervisor
CentroCDX
Feb 2021 - Jul 2022 (1 year 5 months)
Led and mentored the customer service team, ensuring performance met company standards. Developed guidelines, resolved complaints, and analyzed service metrics to enhance customer satisfaction.
Account Manager
CentroCDX
Jan 2020 - Feb 2021 (1 year 1 month)
Developed and maintained strong client relationships, ensuring satisfaction and retention. Collaborated with sales teams to generate leads and close deals while maintaining accurate records in the CRM system.
Education
Degrees, certifications, and relevant coursework
AUArab Open University
Bachelor's Degree, Computer Science and Technology
2019 - 2023
Studied Computer Science and Technology, focusing on various aspects of computing and its applications in modern technology.
IIInformation Technology Institute
Diploma, Social Media Marketing
2022 - 2022
Completed a Diploma in Social Media Marketing, gaining skills in digital marketing strategies and social media management.
AUAswan University
Course, Digital Transformation
2021 - 2021
Participated in the Fundamental of Digital Transformation Course, focusing on the impact of digital technologies on business processes.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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