Open to opportunities

Abayomi Elkanah

@abayomielkanah

Message

Detail-oriented customer service professional skilled in data accuracy and operations.

Nigeria

Message

What I'm looking for

I seek a role where I can apply my customer-service and data management strengths, contribute to operational efficiency, and grow within a collaborative, process-driven team.

I am a detail-oriented customer service and operations professional with international experience in the UK and Nigeria, focused on accurate data management and excellent client engagement.

I have consistently handled high volumes of transactions and data entry with strong accuracy—examples include 70+ daily transactions at The Reference Group and error-free documentation across multiple roles.

I have improved customer satisfaction and operational efficiency by streamlining documentation and reporting processes using Microsoft Office and Google Workspace, and by onboarding and training new team members.

I bring strong problem-solving, time management and compliance-tracking skills, and I deliver reliable administrative, HR-support and reporting capabilities to help teams run smoothly.

Experience

Work history, roles, and key accomplishments

Freelance Customer Service Rep

The Reference Group

Nov 2024 - Sep 2025 (10 months)

Handled 70+ daily customer transactions with 99% data-entry accuracy and provided product recommendations that increased customer satisfaction scores by 15%. Streamlined documentation processes to reduce reporting errors by 20% and generated management reports for review.

Customer Service Data Entry Microsoft Office Reporting Client Communication Confidentiality

Customer Service Representative

Capita

Jul 2023 - Nov 2024 (1 year 4 months)

Managed customer inquiries, scheduling and documentation to improve service turnaround by 20% and maintained error-free data records. Onboarded and trained new team members to improve productivity and cohesion.

Customer Support Data Entry Microsoft Office Onboarding Training Scheduling Documentation

Customer Experience Leader

Ant Marketing

Aug 2022 - Jun 2023 (10 months)

Processed employee records and HR requests with 100% accuracy and resolved 25+ HR/customer queries weekly, reducing resolution time by 75% while strengthening compliance and cutting policy violations by 80%.

HR & Administration Customer Experience Excel Reporting Compliance Record keeping Query Resolution

Administrative Assistant

Sakasticbet

Sep 2020 - Aug 2022 (1 year 11 months)

Maintained high-volume, error-free company data and managed scheduling, reporting and customer communication to support operations and marketing teams. Produced reports and presentations improving management performance tracking.