Abasifreke Udotong
@abasifrekeudotong
Customer Support Specialist supporting two clients with daily inboxes and 30+ emails handled per day.
NigeriaWhat I'm looking for
I managed daily inboxes for two independent clients, handling 30+ emails per day across both accounts. I sorted and prioritized messages, drafted replies on clients’ behalf, and flagged time-sensitive emails.
Through a customer support simulation at Skill2Income Academy, I practiced resolving inquiries through email and chat or ticketing scenarios. I also organized calendars, scheduled appointments, and prepared sample travel itineraries.
I’ve maintained client records in spreadsheets and CRM formats, and trained in HubSpot and Freshdesk. I’m seeking a remote customer support or virtual assistant role.
Experience
Work history, roles, and key accomplishments
Customer Support Trainee
Skill2Income Academy
Jan 2025 - Present (1 year 9 months)
Completed self-directed training in customer support, resolving simulated inquiries via email and chat, and coordinating executive support tasks such as calendar management and travel itineraries.
Virtual Assistant
Two Independent Clients
Apr 2026 - Aug 2026 (4 months)
Managed daily inboxes for two clients, handling 30+ emails per day, sorting and prioritizing messages, and drafting professional replies. Flagged time-sensitive communications to ensure prompt attention.
Education
Degrees, certifications, and relevant coursework
University of Uyo
B.Sc., Biochemistry
Pursuing a Bachelor of Science in Biochemistry, currently in 400 level, with expected graduation in August 2027.
Skill2Income Academy
Virtual Assistant Certificate, Virtual Assistance
Completed a Virtual Assistant Certificate program, including training in customer support workflows, CRM tools, and calendar coordination.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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