AAAatif Ahanger
@aatifahanger
Motivated technical support engineer with VoIP and telecom expertise.
IndiaWhat I'm looking for
I am a motivated technical support engineer with a strong background in VoIP and telecom networking. My journey began with a Bachelor of Technology in Electronics and Communication, where I developed a solid foundation in technology and communication systems. I am passionate about learning new technologies and continuously expanding my skill set to stay ahead in the rapidly evolving tech landscape.
Currently, I work as a Product Support Engineer at Telnyx LLC, where I troubleshoot VoIP/SIP calls and assist customers in resolving connectivity issues. My role involves analyzing complex technical problems and collaborating with peers to ensure the highest standard of customer service. I have also gained valuable experience in scripting and network engineering, which has equipped me with a diverse skill set to tackle various challenges in the tech industry.
Experience
Work history, roles, and key accomplishments
Product Support Engineer
Telnyx LLC
Jul 2024 - Present (11 months)
As a Product Support Engineer at Telnyx LLC, I troubleshoot VoIP/SIP calls and RTP packets, assist customers with API issues, and analyze faxing issues over IP. I perform live packet captures and collaborate with technical peers to ensure high-quality customer service.
Product Support Engineer
Telnyx LLC
Jul 2024 - Present (11 months)
As a Product Support Engineer at Telnyx LLC, I troubleshoot VoIP/SIP calls and RTP packets, assist customers with API issues, and analyze fax over IP packets. I perform live packet captures and monitor operational alerts to ensure timely resolutions while collaborating with technical peers.
Restaurant Owner
Self Employed
Apr 2023 - Jul 2024 (1 year 3 months)
I opened a restaurant in Srinagar, but despite my efforts, the business did not meet sales expectations, leading to my decision to return to the corporate field.
Technical Support Engineer
Connex Carrier Services Limited
Apr 2022 - Apr 2023 (1 year)
In my role as a Technical Support Engineer at Connex Carrier Services, I resolved customer queries through various support channels, provided live training on SIP switch configuration, and monitored SIP servers for performance issues while analyzing PCAPs using Wireshark.
Restaurant Owner
Self Employed
Apr 2023 - Jul 2024 (1 year 3 months)
Operated a restaurant in Srinagar, J&K, but faced challenges in generating expected sales, leading to a decision to return to the corporate field.
Technical Support Engineer
Connex Carrier Services Limited
Apr 2022 - Apr 2023 (1 year)
In my role as a Technical Support Engineer at Connex Carrier Services, I resolved customer issues through various support channels, provided live training, and monitored SIP servers. I also analyzed PCAPs using Wireshark and wrote ECMAScript for customer-specific functionalities.
Network Engineer
Mastec Quadgen Wireless LLP
Jun 2021 - Apr 2022 (10 months)
As a Network Engineer at Mastec Quadgen, I worked in the Ericsson RAN Integration department, focusing on RET scripting for antennas, troubleshooting alarms on Ericsson enodeB, and providing onsite support for antenna-related issues.
Network Engineer
Mastec Quadgen Wireless LLP
Jun 2021 - Apr 2022 (10 months)
As a Network Engineer at Mastec Quadgen, I worked on Ericsson RAN Integration, scripting antennas and RETs, troubleshooting alarms on Ericsson enodeB, and providing onsite support for antenna-related issues.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Kashmir
Bachelor of Technology, Electronics and Communication
2016 - 2020
Grade: 77.1
Bachelor of Technology (B.Tech) in Electronics and Communication, focusing on various aspects of electronics, communication systems, and technology applications.
Govt. Higher Secondary School
Senior Secondary, Science
2014 - 2014
Grade: 68.8%
Completed Senior Secondary (XII) in Science, covering subjects such as Physics, Chemistry, and Mathematics.
Kashmir Harvard Educational Institute
Secondary, General Education
2012 - 2012
Grade: 89%
Completed Secondary (X) education, focusing on foundational subjects and skills necessary for further education.
Availability
Location
IndiaAuthorized to work in
Job categories
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