aarti kanwar

I’m a logistics and operations professional with 5+ years of experience across pan-India delivery execution, client management, and customer escalation handling. I’m known for turning complex operational issues into clear, actionable outcomes through MIS reporting, process optimization, and consistent follow-through.

In my current role as a Senior Executive, I manage inbound/outbound deliveries and pickups across multiple regions and oversee pending docket resolution at a pan-India level. I prepare daily MIS reports for multiple clients simultaneously, handle 50+ clients across operations, and strengthen relationships through monthly business visits and operations meetings.

I also focus heavily on quality and compliance. I reduced delivery delays by 20% through streamlined docket resolution, improved client satisfaction scores by 15% through proactive issue resolution, and maintained strict financial protocol compliance with zero discrepancies between clients and the credit team.

Previously, I worked in logistics and customer operations where I handled shipment tracking, delivery inquiries, and escalations involving missing/damaged packages, customs delays, and delivery exceptions. I prepared Root Cause Analysis (RCA) and Corrective Action/Preventive Action (CAPA) reports, supported regulatory compliance and claim monitoring, and used audit-style thinking from earlier quality and counseling roles to improve communication and service levels.