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Surjeet Singh User

@surjeetsinghuser

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Operations Team Lead at Expeditors International, handling logistics for the NASA region and a team of 16 coordinators.

India

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At Expeditors International, I coordinate shipments, manage inventory accuracy, and handle escalations for the NASA region. I currently support a team of 16 Logistics Coordinators and report on progress and improvement areas to global leaders.

At Tata Croma (Infiniti Retail Ltd.), I was a core team member for Blue Yonder WMS implementation and supported new systems in distribution centers. I also prepared process SOPs, conducted audits, and supported user acceptance testing.

As Senior Executive at Tata Croma (Infiniti Retail Ltd.), I worked on distribution and inbound inventory operations. My work included cycle counts, warehouse capacity planning, and process improvements, including a kaizen that saved more than 66% of the time in the ASN process.

At Delhivery Limited and Flipkart (Contractual), I worked in inbound, inventory, and quality assurance. My achievements include reducing inventory shrinkage to 0.2% at Delhivery Limited and contributing to cost-saving and warehouse process improvements.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Lead

Current

Expeditors International

May 2025 - Present (1 year 4 months)

Coordinates with material vendors to deliver consignments on time and handles escalations. Manages daily BAU with inventory team, ensures inventory accuracy in ERP, and prepares weekly and monthly reports for global leaders.

ERP TMS Inventory Management Root Cause Analysis CAPA Logistics Coordination Reporting Team Management KPI Monitoring Process Improvement

Process Excellence and QA Associate

Tata Croma (Infiniti Retail Ltd.)

May 2023 - Apr 2025 (1 year 11 months)

Identified process improvement projects, drafted SOPs, and supported Blue Yonder WMS implementation. Conducted quality audits and handled day-to-day exceptions in OMS, SAP, and TMS.

Blue Yonder SAP OMS TMS Process Improvement SOP流程设计 Quality Audits UAT BRD Root Cause Analysis

Senior Executive - Distribution In-Charge

Tata Croma (Infiniti Retail Ltd.)

Dec 2022 - May 2023 (5 months)

Worked with cross-functional teams to identify pain areas in logistics and coordinated with SCM process team. Managed on-time shipment connections, document verification, and query handling for multiple stores.

Logistics Distribution KPI Monitoring Root Cause Analysis Load Planning SAP LOCUS Taxilla I Freight ZUCI

Senior Executive - Inbound & Inventory Lead

Tata Croma (Infiniti Retail Ltd.)

Sep 2022 - Dec 2022 (3 months)

Led inbound department for a 1.8 lakh sq ft distribution center, responsible for capacity planning and space allocation. Achieved 96% put-away completion and improved picking process for over 7000 SKUs.

Inventory Management Capacity Planning Cycle Counts Time And Motion Study (TMS)Root Cause Analysis 5 Whys Fishbone Diagrams Vendor Management Training

Inbound & Inventory Executive

Delhivery Limited

Sep 2021 - Sep 2022 (1 year)

Handled forward and returns inward, achieved 100% goods receipt note completion, and managed multiple clients including Myntra, Flipkart, and Swiggy. Minimized shrinkage to 0.2% and performed daily cycle counts.

Inventory Management GRN Cycle Counts Shrinkage Control Bin Optimization FIFO LIFO Manpower Planning Client Management

Quality Assurance - Junior Executive (Off Role)

Flipkart

Aug 2015 - Sep 2021 (6 years 1 month)

Conducted daily inventory audits to arrest discrepancy stocks and obsolete inventory. Handled multiple SKUs across food, non-food, apparel, semi-large, and large categories, and raised QC tickets for discrepancies.

Inventory Audits RTV FIFO FEFO LIFO QC Tickets Inventory Management