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Robin Paulose

@robinpaulose

Supply chain and logistics professional at 20 Cube Logistics supporting BMW’s 70+ dealers and reducing transit damage by 22%.

India

Message

At 20 Cube Logistics, I serve as the primary point of contact between BMW and 20 Cube Logistics, supporting logistics and customer operations for 70+ BMW dealers across India. I implemented process improvements that reduced operational errors by 12% and transit-related damage by 22%.

At PrepWorld Ltd., I led high-volume dispatch operations in a temperature-controlled FMCG environment, achieving 97%+ OTIF across 50+ SKUs. I coordinated B2C dispatch with production, warehouse and 3PL partners, helping reduce fulfilment delays by 18%.

At Amazon Web Services (AWS), I supported enterprise customers with issue resolution and escalations in an SLA-driven operations environment. At Amazon, I supported logistics and fulfilment operations and contributed to a 14% improvement in delivery efficiency during Amazon.ae expansion.

I hold an MSc in Operations and Supply Chain Management from Manchester Metropolitan University. My work draws on SAP S/4HANA, WMS, Lean Six Sigma and operational reporting to support fulfilment, inventory control and delivery performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive – Customer Support

Current

20 Cube Logistics

May 2026 - Present (6 months)

Serve as the primary point of contact between BMW and 20 Cube Logistics, managing day-to-day communication, service requirements, and operational escalations. Implemented process improvements that reduced operational error rates by 12% and enhanced packaging standards, resulting in a 22% reduction in transit-related damages.

Customer Support Logistics 3PL Coordination SLA Management MIS Reporting WMS Process Improvement

Dispatch Supervisor / Warehouse Operations and Inventory Control

PrepWorld Ltd.

Mar 2024 - Dec 2025 (1 year 9 months)

Led end-to-end dispatch operations for 3–4 million units/week across 50+ SKUs in a temperature-controlled FMCG environment, consistently achieving 97%+ OTIF. Supervised and trained multi-shift dispatch teams, ensuring manpower alignment with daily volume plans and service-level targets.

Dispatch Operations Warehouse operations Inventory Control OTIF SLA 3PL Coordination Team Leadership KPI Tracking WMS Process Improvement

Customer Service Associate (Operations Support)

Amazon Web Services (AWS)

Nov 2021 - May 2022 (6 months)

Supported enterprise customers in an SLA-driven operations environment, handling high-volume issue resolution and escalations. Collaborated with internal teams to identify recurring process gaps and improve resolution turnaround time.

Customer Support SLA Management Issue Resolution Escalation Management Process Improvement

Customer Service Associate (Logistics and Fulfilment Support)

Amazon

Aug 2019 - Nov 2021 (2 years 3 months)

Supported backend logistics and fulfilment operations by managing high-volume delivery, inventory, and order exceptions. Contributed to a 14% improvement in delivery efficiency during Amazon.ae expansion through accurate issue classification and timely escalation.

Logistics Fulfilment Last Mile Delivery Inventory Management Exceptions Escalation Management Data Driven Operations

Education

Degrees, certifications, and relevant coursework

Manchester Metropolitan University

Master of Science, Operations and Supply Chain Management

2022 - 2023

Grade: Merit

MSc in Operations and Supply Chain Management with Merit in all semesters, including dissertation. Gained practical proficiency in SAP S/4HANA and understanding of Industry 4.0.

Savitribai Phule Pune University

Bachelor in Computer Application, Computer Application

2016 - 2020

Bachelor in Computer Application with a strong foundation in data analysis, structured problem-solving, and database concepts applicable to operations and supply chain environments.