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Sharjeel Hasan

@sharjeelhasan

Message

I improve middle-mile transportation reliability through shipment tracking, SLA governance, and exception resolution.

India

Message

What I'm looking for

I'm looking to deepen my transportation and supply chain operations experience, improving shipment visibility, SLA performance, exception management, and process reliability across high-volume logistics networks.

At Mahindra Logistics, I monitor 100+ daily middle-mile shipments across a multi-hub network, maintaining real-time visibility and escalating SLA deviations. I coordinate transporters, warehouse teams, and operational stakeholders to keep linehaul dispatches and network connections on schedule.

I investigate recurring transportation exceptions, implement CAPA, and redesigned escalation workflows that improved responsiveness by 25% and contributed to a 5–10% improvement in service performance. I use TMS platforms and advanced Excel reporting to strengthen operational visibility, traceability, and delivery reliability.

Experience

Work history, roles, and key accomplishments

Current

Executive – Control Tower & SLA Governance

Current

Mahindra Logistics

Jan 2025 - Present (1 year 8 months)

Monitored and tracked 100+ daily middle-mile shipments, conducted RCA on exceptions, and implemented CAPA improving service performance by 5-10%. Redesigned escalation workflows improving responsiveness by 25%.

Transport Execution Shipment Tracking SLA Monitoring Root Cause Analysis CAPA Escalation Management Vendor coordination TMS Excel Data Management

Intern – Planning & Scheduling

RIVIGO by Mahindra Logistics

Jun 2023 - Sep 2023 (3 months)

Supported transportation workflow optimisation and resource planning, contributing to a 10-13% improvement in utilisation efficiency. Assisted in reviewing SLA frameworks and documenting 150+ vendor agreements.

Transportation Planning Resource Planning SLA Frameworks Vendor Management Documentation

Volunteer

Aarohan NGO

Jan 2023 - Feb 2023 (1 month)

Delivered structured computer literacy training to 30+ underprivileged students through tailored modules and interactive methods. Strengthened communication and coordination skills through collaborative program delivery.

Computer literacy training Communication Skills Coordination

Education

Degrees, certifications, and relevant coursework

IFPSM

Certified Supply Chain – Foundational & Specialist, Supply Chain

Pursuing a Certified Supply Chain Foundational and Specialist certification.

Lean Six Sigma

Lean Six Sigma Yellow Belt, Process Improvement

Pursuing a Lean Six Sigma Yellow Belt certification.

SQL

SQL – Advanced, Data Management

Pursuing an advanced SQL certification.

Jamia Hamdard

Bachelor of Business Administration, Business Administration

Grade: First Division

Activities and societies: Coursework in Supply Chain & Distribution Management, Operations Management, Management Information Systems, International Business, Office Management, and Business Law.

Completed a Bachelor of Business Administration with a focus on supply chain and operations management.