Open to opportunities

Aaron Oyier

@aaronoyier

Message

I improve customer journeys, engagement, and revenue through strategic communications.

Kenya

Message

What I'm looking for

I'm looking to apply customer success, communication, content, and analytics skills to improve customer journeys, strengthen engagement, foster inclusion, and drive sustainable business growth.

At T-Mobile, I resolve customer pain points through personalized support, activate 7+ new accounts daily, and drive revenue through mobile and internet plan upsells. I also contributed to a men’s mental health campaign that engaged more than 160 participants.

Across Black On The Job, RingCentral Engage Digital, and Dog Connect Kenya, I’ve built resumes and career documents, produced 260+ SEO articles, created 50+ multimedia assets, and used analytics to improve campaigns, chatbot experiences, onboarding, and brand engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

T-Mobile

May 2025 - Present (1 year 4 months)

Achieved a 100% Net Promoter Score by resolving customer pain points through personalized support. Drove revenue growth by upselling mobile and internet plans while maintaining strong customer retention.

Customer Success Upselling Customer Retention Account Management Collaboration

Digital Content Producer

Dog Connect Kenya

May 2020 - May 2022 (2 years)

Produced and published 50+ multimedia assets for Instagram and Facebook, boosting brand visibility and audience engagement. Led a 4-member creative team to deliver cohesive promotional visuals and maintain consistent digital branding.

Content Creation Social Media Video Editing Brand Management Campaign Management Analytics

Operations Manager / Executive Coach & Resume Writer

Black On The Job

May 2021 - May 2021 (0 months)

Boosted client placement outcomes by developing 120+ resumes and career documents that led to multiple six-figure offers and average salary increases of $10K. Built a Google Sheets performance-tracking system that generated bi-weekly analytics for C-suite executives, saving 25 hours annually in decision-making.

Resume Writing Career Coaching Performance Analytics Data Analysis Agile Training Onboarding Content Creation

SEO Copywriter

RingCentral Engage Digital

Jun 2018 - Oct 2020 (2 years 4 months)

Drove revenue growth by producing 260+ SEO-optimized articles that converted online visitors into paying customers. Researched U.S. and global market trends to create messaging tailored to audience behavior and emerging segments.

SEO Copywriting Content Strategy Market Research Analytics Project Management

Customer Service Consultant

Zuku

Feb 2017 - May 2018 (1 year 3 months)

Raised customer satisfaction to 92%+ by resolving complex technical issues with improved troubleshooting protocols. Opened and managed 210+ customer accounts with complete accuracy and confidentiality.

Customer Service Troubleshooting Account Management Sales