Open to opportunities

Mandu Odera

@manduodera

Message

Customer Success and Digital Marketing professional driving growth and retention.

Kenya

Message

What I'm looking for

I seek a Customer Success or Digital Marketing role where I can drive measurable growth through data-driven content, customer retention strategies, and cross-channel optimization while working in a collaborative, growth-oriented environment.

I am a resourceful Customer Success and Digital Marketing professional with hands-on experience driving acquisition, engagement, and retention across e-commerce and service platforms. I deliver data-driven content strategies, affiliate programs, and multi-channel campaigns that scale traffic and sales.

In prior roles I managed customer engagement and content operations that doubled website traffic and produced a 150% increase in sales through targeted optimizations and affiliate partnerships. I also led performance reporting, A/B testing, and email automation across Shopify, Amazon, and web platforms to improve conversion and retention.

I bring customer experience leadership, team mentoring, and a strong technical toolkit including SEO, CRM/email automation, Amazon Seller Central, analytics, and prompt engineering with AI tools. I am committed to continuous improvement and measurable impact for employers and clients.

Experience

Work history, roles, and key accomplishments

Current

Freelance Content Manager

Current

Independent Contractor

Nov 2019 - Present (6 years 2 months)

Produced SEO-driven content at scale and advised clients on digital content and email marketing, improving engagement and lead generation through analytics-driven recommendations.

SEO Content Strategy Email Automation Analytics Copywriting Amazon Seller Central Digital Operations Client Consulting

Customer Success & Content Manager

Cedar Mill Fine Firearms

Jan 2023 - Dec 2025 (2 years 11 months)

Managed customer engagement and content strategy, doubling website traffic and driving a 150% increase in sales through affiliate partnerships and data-driven optimizations.

Customer Success Content Strategy Affiliate Marketing Email Marketing A B Testing Shopify Analytics Influencer Marketing

Mathematics & Business Teacher

Newlife International School

May 2022 - Jan 2023 (8 months)

Delivered interactive IGCSE lessons in mathematics and business studies, providing individual support and contributing to professional development initiatives.

Curriculum Development Lesson planning Tutoring Classroom Management Mentoring

Customer Experience Manager

Call Centre International

Jan 2022 - May 2022 (4 months)

Led a team managing customer interactions, achieving high satisfaction scores and improving resolution efficiency through training and mentorship.

Customer Experience Team Leadership Training Conflict Resolution Performance Management Call Center Operations Quality Assurance CRM

Customer Care & Sales Agent

Safaricom Home Fibre

Jan 2019 - Dec 2019 (11 months)

Handled inbound and outbound customer interactions, resolved technical issues, and improved retention through targeted engagement and proactive follow-ups.