Mandu Odera
@manduodera
Customer Success and Digital Marketing professional driving growth and retention.
What I'm looking for
I am a resourceful Customer Success and Digital Marketing professional with hands-on experience driving acquisition, engagement, and retention across e-commerce and service platforms. I deliver data-driven content strategies, affiliate programs, and multi-channel campaigns that scale traffic and sales.
In prior roles I managed customer engagement and content operations that doubled website traffic and produced a 150% increase in sales through targeted optimizations and affiliate partnerships. I also led performance reporting, A/B testing, and email automation across Shopify, Amazon, and web platforms to improve conversion and retention.
I bring customer experience leadership, team mentoring, and a strong technical toolkit including SEO, CRM/email automation, Amazon Seller Central, analytics, and prompt engineering with AI tools. I am committed to continuous improvement and measurable impact for employers and clients.
Experience
Work history, roles, and key accomplishments
Freelance Content Manager
Independent Contractor
Nov 2019 - Present (6 years 2 months)
Produced SEO-driven content at scale and advised clients on digital content and email marketing, improving engagement and lead generation through analytics-driven recommendations.
Customer Success & Content Manager
Cedar Mill Fine Firearms
Jan 2023 - Dec 2025 (2 years 11 months)
Managed customer engagement and content strategy, doubling website traffic and driving a 150% increase in sales through affiliate partnerships and data-driven optimizations.
Mathematics & Business Teacher
Newlife International School
May 2022 - Jan 2023 (8 months)
Delivered interactive IGCSE lessons in mathematics and business studies, providing individual support and contributing to professional development initiatives.
Customer Experience Manager
Call Centre International
Jan 2022 - May 2022 (4 months)
Led a team managing customer interactions, achieving high satisfaction scores and improving resolution efficiency through training and mentorship.
Customer Care & Sales Agent
Safaricom Home Fibre
Jan 2019 - Dec 2019 (11 months)
Handled inbound and outbound customer interactions, resolved technical issues, and improved retention through targeted engagement and proactive follow-ups.
Teacher
Adsolute High School
Sep 2017 - Jun 2019 (1 year 9 months)
Implemented teaching strategies that improved KCSE performance and organized extracurricular tutoring and community engagement programs.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Education, Mathematics and Business Studies
Completed a Bachelor of Education in Mathematics and Business Studies, focusing on curriculum delivery and student outcomes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
chakadigital.comJob categories
Skills
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