Aaron Mecwan
@aaronmecwan
Information Technology Support Specialist with a focus on cybersecurity.
CanadaWhat I'm looking for
I am an Information Technology Support Specialist with hands-on experience in Tier 1/2 support, Active Directory, Office 365, and cybersecurity labs. My journey in IT has equipped me with the skills to troubleshoot complex issues, document processes, and provide exceptional user support. I am eager to contribute to secure and efficient healthcare IT environments.
Currently, I work as a Technical Support Specialist at Foundever Rogers, where I deliver first-contact and advanced technical support for network, VoIP, and smart home products. I have successfully resolved network and device issues, achieving a 100% first-call resolution rate and enhancing customer satisfaction. My previous role as a Cybersecurity Intern at Grey-Box.ca allowed me to support vulnerability assessments and develop frameworks aligned with NIST standards, further solidifying my commitment to operational security.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Foundever Rogers
Dec 2024 - Present (8 months)
Delivered first-contact and advanced technical support for network, VoIP, and smart home products. Resolved network and device issues, reducing downtime by 15%. Achieved 100% first-call resolution rate and 100% customer satisfaction.
Cybersecurity Intern
Grey-Box.ca
Jun 2023 - Present (2 years 2 months)
Supported vulnerability assessments, log analysis using Splunk, and incident response. Developed NIST-aligned frameworks to enhance operational security.
Customer Service Representative
Euro Shawarma
Jan 2023 - Present (2 years 7 months)
Managed point-of-sale systems, troubleshooting issues under pressure to maintain operational uptime. Delivered customer-focused support and clear communication in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
York University School of Continuing Studies
Bachelor of Science, Computer Science
Studied Computer Science at York University School of Continuing Studies.
York University School of Continuing Studies
Post-Graduate Certificate, Offensive Cyber Security
Completed a Post-Graduate Certificate in Offensive Cyber Security at York University School of Continuing Studies.
York University School of Continuing Studies
Post-Graduate Certificate, Cyber Security Operations
Obtained a Post-Graduate Certificate in Cyber Security Operations from York University School of Continuing Studies.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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