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Aaron BlackwellAB
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Aaron Blackwell

@aaronblackwell1

Operations professional specializing in financial processing and customer support, recognized for accuracy, professionalism, and independent remote work.

Philippines
Message

What I'm looking for

I’m looking for operations or customer-support work where accuracy and accountability matter, with clear processes, room to own escalations, and the option to work remotely while delivering a consistently professional customer experience.

I’m an operations professional specializing in financial processing, data verification, payment support, administrative operations, and customer-facing support across onsite, field, and fully remote environments. I’m known for a respectful, empathetic approach to customers, strong accountability, and the ability to work independently with minimal supervision.

In my utility operations work, I was promoted from Utility Invoice Processor to Utility Support Clerk II, taking on greater responsibility for utility invoice analysis, workflow preparation, account research, and payment support. I reviewed and interpreted utility invoices, built workflow templates used by processors, evaluated account exceptions, maintained detailed documentation, and consistently delivered accurate, high-volume processing while earning multiple attendance awards and positive performance reviews.

After transitioning to remote work, I kept productivity and quality strong—then expanded my customer support experience with HotelPlanner as a Hotel Reservations Agent. I handled approximately 80–100 inbound customer calls daily, researched availability across multiple properties and locations, processed reservations and payments accurately, and delivered patient, professional, and empathetic service that led to unsolicited customer praise.

I also bring field and account management experience as an Orkin Pest & Termite Control Route Manager. I managed residential and commercial customer accounts with accurate documentation and regulatory compliance, resolved escalated customer situations by investigating root causes and recommending solutions, and independently managed scheduling and daily workload while maintaining long-term customer relationships. Throughout, I rely on Microsoft Office and Microsoft Excel, Google Workspace, CRM and proprietary business systems, and remote collaboration tools to stay precise, consistent, and customer-focused.

Experience

Work history, roles, and key accomplishments

Flexxvoice (MaxGrip Campaign) logoFC
Current

Sales Development Representative

Jul 2026 - Present (0 months)

Conduct outbound B2B outreach to industrial organizations in the U.S.

Identify and engage decision-makers responsible for asset management, maintenance, and reliability.

Qualify opportunities through discovery conversations.

Schedule discovery meetings with MaxGrip consultants.

Maintain lead records and campaign activity.

FL
Current

Sales Development Representative

Flexxvoice

Jul 2026 - Present (0 months)

Conduct outbound B2B outreach to industrial organizations in the U.S., qualifying opportunities through discovery conversations. Schedule discovery meetings with MaxGrip consultants and maintain lead records and campaign activity.

HotelPlanner logoHO

Remote Reservations Agent

HotelPlanner

Nov 2022 - Mar 2026 (3 years 4 months)

Handled high volumes of inbound customer calls, assisting customers with accommodation selection based on destination, travel dates, budget, and preferences. Researched availability across properties, processed reservations and payments, and maintained productivity while working remotely.

HotelPlanner (Contract Role) logoHR

Independent Contractor — Remote Reservations Agent

Nov 2022 - Mar 2026 (3 years 4 months)

Handle approximately 80–100 inbound customer calls daily while maintaining productivity and quality expectations.

Assist customers in locating accommodations based on destination, travel dates, budget, and preferences.

Research hotel availability across multiple properties and locations.

Process reservations and customer payments accurately while maintaining attention to detail.

Deliver patien

HO

Hotel Reservations Agent

HotelPlanner

Jan 2022 - Jan 2026 (4 years)

Handled 80–100 inbound customer calls daily to locate accommodations based on destination, dates, budget, and preferences. Researched hotel availability across properties and locations and processed reservations and customer payments while delivering professional, empathetic customer service remotely.

Environmental Pest Management Commercial Division logoED

Pest Control Technician

Nov 2022 - Feb 2024 (1 year 3 months)

Managed an assigned portfolio of residential and commercial customer accounts, serving as the primary point of contact for inspections, treatment recommendations, follow-up service, and long-term customer relationships.
Conducted detailed inspections of residential and commercial properties to identify pest activity, determine root causes, and develop effective treatment strategies.
Educated custo

EM

Pest Control Technician

Environmental Pest Management

Nov 2022 - Feb 2024 (1 year 3 months)

Managed an assigned portfolio of residential and commercial customer accounts as the primary point of contact for inspections, treatment recommendations, and follow-up services. Planned independent daily routes, maintained accurate documentation and regulatory compliance, and educated customers on pest biology and prevention measures.

Orkin logoOR

Pest Control Technician

Apr 2022 - Nov 2022 (7 months)

Managed an assigned portfolio of commercial customer accounts, serving as the primary point of contact for inspections, treatment recommendations, follow-up service, and long-term customer relationships.

Conducted detailed inspections of residential and commercial properties to identify pest activity, determine root causes, and develop effective treatment strategies.
Educated customers on pest bi

OC

Route Manager

Orkin Pest & Termite Control

Managed residential and commercial customer accounts while maintaining accurate documentation and regulatory compliance. Resolved escalated customer situations by investigating concerns, identifying root causes, recommending service solutions, and maintaining long-term customer relationships.

Education

Degrees, certifications, and relevant coursework

NC

Northwest Center

Engineering Technology, General

SS

South High School

Attended South High School in Columbus, Ohio.

NC

Northwest Career Center

Auto Body Technology

Completed Auto Body Technology training at Northwest Career Center.

Tech stack

Software and tools used professionally

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