Therese Pabalan

Responsible for managing renewals and upsells for existing clients, including processing resignations for non-renewing accounts. Handles internal and external billing and invoice issues, as well as escalations related to refunds and credit notes. Communicates primarily via email, application, or phone calls, and sets meetings upon client request.

Managed general inquiries regarding company products, services, and processes, and handled various administrative tasks. Communicated with clients primarily through chat and email, with occasional calls and meetings. Supported B2B operations in Hong Kong, focusing on client onboarding as the initial phase for business setup.

Conducted outbound calls, prospecting, and cold calling leads for a Real Estate Company in the US. Served as a Personal Virtual Assistant for a web developer in California, primarily managing and responding to emails for general queries.

Appointed to handle escalated customer concerns related to billing for a US-based telecommunications company. Resolved complex financial issues and ensured customer satisfaction.

Handled inbound calls for a US telecommunications company, focusing on electronic orders, modifications, and cancellations. Ensured accurate processing of customer requests and provided excellent service.

Managed inbound calls for reservations, modifications, and cancellations of bookings for an in-house hotel chain. Provided excellent customer service to guests and ensured smooth booking processes.

Completed a Bachelor of Science in Secondary Education with a major in Special Education. The program focused on preparing future educators to teach students with diverse learning needs.