Open to opportunities

Anca Grobler

@ancagrobler1

Operations and legal admin professional with 7+ years in regulated UK environments, specialising in workflow, case and document management.

South Africa

Message

What I'm looking for

I seek a legal-operations role where I can lead claims recovery, ensure compliance, improve processes, and deliver high client satisfaction in a collaborative team.

I am an operations-focused professional with more than seven years of experience working in regulated UK legal, claims and administrative environments. My background includes high-volume case management, evidence and document review, liability and recovery workflows, settlement administration, regulated record keeping, workflow tracking and the resolution of complex or escalated files.

I have managed large concurrent workloads while working to defined procedures, SLAs, quality standards and deadlines. During the latter part of my previous role, I became a key support point within the South African team, assisting colleagues and the team lead with process queries, team guidance, work checks and complex file resolution.

I currently work in a regulated administration environment and am looking to move into broader operations, project coordination, document control, legal operations, compliance support or process-focused roles where I can use my experience to improve organisation, accuracy and workflow progression. I work well independently in remote environments and particularly enjoy structured back-office work, problem solving and making complicated processes easier to manage.

Experience

Work history, roles, and key accomplishments

Current

Pre-Litigation & Recoveries Technician

Current

DLG Legal Services

Dec 2021 - Present (4 years 10 months)

Manage high-volume claimant portfolio and full lifecycle motor damage claims, executing default judgments and enforcement actions to recover uninsured losses and secure funds for clients with strict CPR compliance.

Claims Management Litigation Support Enforcement Client Communication

Settlement Unit Administrator

DLG Legal Services

Jun 2020 - Dec 2021 (1 year 6 months)

Managed high-volume financial settlements and installment files, performed compliance audits on file closures, and acted as final quality gatekeeper prior to fund release to prevent post-settlement leakage.

Financial Control File Management Installment Management Quality Assurance Audit

Sales Support Administrator

DLG Legal Services

Nov 2018 - Jun 2020 (1 year 7 months)

Led client onboarding for motor damage and personal injury claims, coordinated medical evidence collection and DVLA/police searches, and provided operational support including training assistance and file maintenance.

Client Onboarding DVLA Searches Administrative Support Records Management Scheduling

Telemarketer

SEESA

May 2017 - Apr 2018 (11 months)

Booked and confirmed consultant appointments, managed consultant diaries, and supported sales of BEE, payroll and management information system products to drive lead generation.

Appointment Setting Lead Generation Sales Support Product Promotion

Telemarketer

VDM Employment

Apr 2016 - Aug 2016 (4 months)

Scheduled and confirmed consultant appointments and supported sales of trading platform products through outbound calling and client follow-up.

Appointment Setting Outbound Calling Sales Support Customer Service Scheduling Lead Qualification

Marketing Manager / Cashier / Sales

ShoCut Computers & IT

Feb 2014 - Jul 2014 (5 months)

Managed office duties, marketing and promotions, stock ordering and supplier relationships, ran events and handled cashier responsibilities to increase sales and brand visibility.

Marketing Strategy Social Media Management Event Planning Inventory Management Cash Handling Customer Service Sales

Office Administrator

Zakopane Country Village

Jan 2013 - Apr 2013 (3 months)

Handled general office administration, payroll and payments, social media updates, stock ordering and event support to maintain smooth operations and guest services.

Office Administration Payroll Processing Event Support Reception

Drama Teacher

Strydom Drama Studios

Jan 2012 - Jul 2012 (6 months)

Taught drama classes, prepared students for productions and public speaking competitions, and judged and trained participants for ATKV-oriented events.

Teaching Public Speaking Curriculum Development Coaching Event Participation