Aakash Tyagi

Drive product adoption, upsell and cross-sell across 40+ enterprise accounts in East Africa on a CPaaS and AI-led CX platform, achieving 130% quota attainment, 30% ARR growth and 40% upsell growth. Serve as primary contact for CXOs and operational teams, sustaining 110% Net Revenue Retention.

Grew accounts across North America, EMEA and India for cloud, DevOps and developer-platform solutions, delivering 30% ARR growth and 40%+ cross-sell and upsell, including multi-year deals. Managed client relationships through account health reviews, delivering 105% Net Revenue Retention.

Served as primary contact for 70+ SMB and mid-market SaaS customers for onboarding, adoption and enablement, working with finance, tax and executive stakeholders. Executed upsell strategy through customer value reviews, achieving 20% upsell growth and 120%+ of annual sales target.

Achieved 20% upsell growth while managing stakeholder relationships, SLAs and escalations across enterprise implementations, improving CRM-based account visibility. Led a team of Account Managers while managing strategic enterprise relationships across key accounts.

Built and retained client relationships across North America, EMEA and India for over five years, achieving 150%+ of quota for three consecutive years. Managed strategic Online Travel Agency (OTA) partnerships, sustaining long-term revenue growth alongside quota performance.

Pursued an MBA at the University of Nottingham during a career break from 2022 to 2023.

Earned a Bachelor of Science with Honours in Computer Science from the University of Delhi from 2011 to 2014.

Certified as a Gainsight Associate Admin.

Certified as an AWS Certified Cloud Practitioner.