Anurup Birje
@anurupbirje
Customer Success and key account team lead driving enterprise SaaS growth through data-led client relations.
What I'm looking for
I own enterprise and key account strategies end-to-end, helping SaaS teams grow recurring revenue while strengthening customer experience and retention. I’m at my best in highly regulated, fast-paced environments where disciplined forecasting and clear lifecycle execution matter.
As a Team Lead in Client Relations, I deliver revenue and margin targets through structured account planning and lifecycle management across North America and South America. I govern a high-value enterprise pipeline, qualify opportunities with rigor, and lead complex, long-cycle deal execution—supporting solution selling, cross-sell/upsell, contract penetration, and long-term LTV growth. I also partner cross-functionally with marketing, product, delivery, finance, and procurement to ensure seamless order-to-cash execution and contract compliance.
I bring a strong customer-first mindset, using CRM insights, performance dashboards, and advanced Excel to drive data-driven account strategy, pipeline health, and NPS-aligned outcomes. I’ve been recognized for excellence in enterprise client management and have supported Fortune 500 accounts such as AWS, Toyota America, Stryker, and T-Mobile.
Experience
Work history, roles, and key accomplishments
Team Lead, Client Relations
Grand View Research Inc.
May 2021 - Present (5 years 1 month)
Owned enterprise and key account management strategy, driving revenue growth and year-over-year account expansion through lifecycle planning and account governance. Led end-to-end enterprise sales cycles, improving retention and customer experience outcomes across North America and South America.
Sales Development Representative
Altudo
Nov 2020 - May 2021 (6 months)
Supported enterprise and mid-market sales teams with RFP/RFQ responses, lead qualification, and opportunity development to build qualified SaaS pipeline. Used Salesforce CRM to maintain data integrity and supported GTM initiatives, including solution positioning and sales enablement.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Master of Business Administration, Marketing
2017 -
MBA in Marketing from Savitribai Phule Pune University (2017).
Savitribai Phule Pune University
Bachelor of Science in Computer Science, Computer Science
Bachelor's in Computer Science from Savitribai Phule Pune University.
Availability
Location
Authorized to work in
Job categories
Skills
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