At SIMPLY TRAVEL INTERNATIONAL, I managed customer inquiries about bookings and travel services across multiple communication channels. I investigated issues, resolved operational problems where possible, and coordinated with international partners to address booking exceptions.
I also documented recurring customer issues and feedback for escalation to IT and technical teams. During User Acceptance Tests, I validated fixes and shared structured feedback from an end-user perspective.
At WIZZ AIR, I handled passenger calls and written complaints, then progressed to reviewing legal claims and assessing compensation eligibility. I processed approved payments or declined claims based on case assessments and applicable policies and regulations.
I maintained accurate customer, booking, and case records, and documented processes and resolutions. My experience includes customer support, customer operations, and business process support.
