Яна Прокопенко
@0004528
I resolve customer inquiries and maintain high service standards across international operations.
PortugalWhat I'm looking for
At Teleperformance in Lisbon, I resolve customer inquiries and support customers while maintaining high service standards.
My international experience also includes coordinating technical systems and facilities as a Management Assistant in Tavira, helping ensure uninterrupted infrastructure and equipment operations. I have monitored production equipment and quality processes in Denmark and conducted product quality inspections in Finland.
I bring a mechanical engineering background, strong communication, organization, teamwork, and problem-solving skills to customer-facing and operational work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Apr 2020 - Present (6 years 4 months)
Provided customer support and resolved issues, handling inquiries and maintaining high service standards.
Management Assistant
Tavira
May 2018 - Mar 2019 (10 months)
Coordinated maintenance of technical systems and facilities, ensuring uninterrupted operation of infrastructure and equipment.
Production Plant Crane Operator
Denmark
May 2016 - May 2017 (1 year)
Monitored production equipment and quality processes.
Product Inspector
Finland
Jan 2012 - Dec 2015 (3 years 11 months)
Performed product quality control and inspection.
Education
Degrees, certifications, and relevant coursework
Яна hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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