Open to opportunities

Anastasiia Maiorova

@0002230

Operations & Administrative Coordinator experienced in client operations, VIP support, and cross-functional coordination.

Russian Federation

Message

What I'm looking for

I seek a client-operations or administrative role in an international, process-driven company where I can optimize workflows, support VIP clients, and grow into broader operational leadership.

I am an Operations and Administrative Coordinator with 6+ years of experience supporting digital and business processes in international environments. I coordinate cross-functional workflows, manage access and documentation, and liaise between business teams, service providers and technical specialists.

I have managed end-to-end client cases for visa and licensing applications, processed and closed high volumes of insurance claims, and executed payment processes totaling over $27,000 annually. I have trained new team members, improved service delivery through client feedback analysis, and used CRM and global platforms such as SABRE and SIRENA.

I am comfortable working with digital tools, integrations logic, and operational IT-related tasks in remote and fast-paced environments, and I bring strengths in process optimization, task coordination, and client-facing support to roles in client operations and VIP support.

Experience

Work history, roles, and key accomplishments

Current

Administrative Coordinator

Current

Pankov Corporate Services Provider Co. LLC

Aug 2025 - Present (7 months)

Supported UAE visa and company licensing processes, coordinated cross-team workflows, and managed end-to-end client cases to ensure timely processing of corporate licensing and immigration matters.

Visa Processing Licensing Vendor Management Administrative Coordination Workflow Management Government Relations Case Management

Current

Insurance Coordinator

Current

Best Service Assistance Group Limited

Jan 2023 - Present (3 years 2 months)

Acted as liaison between clients and medical institutions, processed and closed ~150 insurance claims monthly, executed payments totaling over $27,000 annually, and trained new team members to improve claims handling.

Claims Processing Client Communication Medical Liaison Payment Processing Training Case Management Data Analysis

Customer Service Operator

Teleperformance

Feb 2023 - Aug 2023 (6 months)

Handled ticketing, refunds and itinerary changes using SABRE and SIRENA, communicated with customers in Russian, English and Italian, and resolved inquiries to maintain high customer satisfaction.

Customer Service Sabre Multilingual Support Ticketing Complaint Resolution

Hospitality Manager

LVL Restaurant & Lounge

Oct 2018 - Dec 2021 (3 years 2 months)

Oversaw daily restaurant operations, recruited and trained staff, implemented promotional strategies to drive revenue, and resolved customer issues to improve guest experience and operational efficiency.