Open to opportunities

Anastasia Lugovskikh

@anastasialugovskikh

Operations manager in logistics, import/export, and training & onboarding—turning operations into well-run, measurable teams.

Russian Federation

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What I'm looking for

I’m looking for an operations/logistics role where I can own day-to-day processes, improve delivery and documentation accuracy, and build onboarding and training that helps teams ramp up quickly and deliver great customer experiences.

I’m an operations manager focused on logistics, import/export workflows, and building scalable training and onboarding programs. In my current import/export role, I communicate with suppliers on orders and shipments, maintain product and shipment data in an ERP system, manage order and procurement documentation, and track additional shipment costs.

At VipAvenue, I coordinated suppliers and transportation partners to ensure smooth deliveries, managed warehouse inventory levels, and planned delivery routes—while also creating interactive onboarding and training programs for new employees. Earlier, I strengthened customer-facing operations and documentation discipline through roles like Patients Coordinator (contracts and service agreements) and Customer Support Administrator (guest issue resolution, training materials, assessments, and certification processes), plus teaching English where I developed lesson plans and feedback practices.

Experience

Work history, roles, and key accomplishments

Current

Import/Export Specialist

Current

Corpus Distribution

Apr 2026 - Present (2 months)

Coordinated import/export order processing by communicating with suppliers on shipments and operational matters. Maintained ERP shipment and product data, handled order/delivery/procurement documentation, and tracked shipment-related costs while supporting inventory monitoring.

Import Export Operations Supplier Communication ERP Data Management Procurement Support Cost Tracking

Operations Manager

VipAvenue

Mar 2025 - Apr 2026 (1 year 1 month)

Managed logistics operations to ensure smooth order processing and deliveries with suppliers and transportation companies. Oversaw inventory and warehouse stock, planned delivery routes, coordinated shipments, and created interactive onboarding/training programs while handling customer inquiries and preparing operational reports.

Logistics Operations Inventory Management Route Planning Logistics Coordination Supplier Coordination Customer Support Operational Reporting

Patients Coordinator

MEDALL Clinic

May 2024 - Mar 2025 (10 months)

Managed patient documentation and administrative records for clinic services. Processed service agreements and contracts, handled appointment requests by phone and email, supported VIP patients, and contributed to promotional content production.

Patient administration Service Contracts Appointment Scheduling Email Support VIP Administrative Documentation

Customer Support Administrator

Okhta Park Ski Complex

Nov 2023 - May 2024 (6 months)

Provided guest support across in-person, phone, email, and messaging channels in English. Built employee onboarding and training programs, created training materials and certification processes, resolved guest complaints, and handled ski pass inquiries, reissues, refunds, loyalty requests, and gift certificate sales.

Customer Support Employee Onboarding Instructional Design And Training Materials Certification Processes

English Teacher

Greenline Language School

Oct 2019 - May 2022 (2 years 7 months)

Taught English to children and adults across multiple proficiency levels. Prepared lesson plans and educational materials, assessed student progress with feedback, and supported social media promotion through content creation for TikTok and Instagram.

English Teaching Lesson planning Content Creation