Olga Salekh
@olgasalekh
Operations & project coordinator building back-office systems, SOPs, and SLA-compliant workflows in international environments.
Russian FederationWhat I'm looking for
I’m an operations professional with 6+ years of experience building back office systems from scratch, managing high-volume document pipelines, and coordinating multi-stakeholder processes across international regulatory environments. I’m known for implementing and documenting SOPs, maintaining SLA compliance across large portfolios, and using legal knowledge to protect operational integrity.
In my recent role at CoLife Dubai, I owned operational workflows across a 300+ unit residential portfolio—enforcing a 7-day maximum SLA for escalations, tracking progress through structured monitoring, and maintaining full audit trail and structured case documentation in Bitrix24. Earlier, at World Real Estate, I managed a high-volume pipeline in AMO CRM and applied legal background to qualify inquiries safely; and at Edrus Centre, I built back office operations from scratch for 10 nationalities, coordinating directly with the Russian Federal Migration Service while delivering zero missed regulatory deadlines through clear SOPs and disciplined prioritization.
Experience
Work history, roles, and key accomplishments
Operations & Compliance Coordinator
CoLife Dubai
Jul 2025 - Apr 2026 (9 months)
Owned operational workflows for a 300+ unit residential portfolio, designing onboarding and document compliance processes while coordinating escalations across departments. Enforced a 7-day SLA, maintained Bitrix24 audit trails, and completed Dubai RERA tenancy compliance verification for 100% of onboarding cases.
Pipeline & Operations Coordinator
World Real Estate
Jan 2025 - May 2025 (4 months)
Managed a high-volume operations pipeline of ~80 daily inquiries in AMO CRM, qualifying and progressing 7 cases per day into active partner collaboration. Applied legal knowledge to evaluate complex inquiries and standardised intake and pipeline tracking workflows to improve case visibility and reduce processing time across two markets.
Back Office Operations Coordinator
Edrus Centre
Jan 2018 - Dec 2022 (4 years 11 months)
Built back office operations from scratch for an international education centre, designing intake workflows, document verification, compliance checklists, and government submission procedures across 10 nationalities. Managed up to 50 concurrent international files during peaks with zero missed regulatory deadlines, coordinating directly with the Federal Migration Service and implementing SOPs that
Education
Degrees, certifications, and relevant coursework
Lobachevsky State University
Bachelor's Degree, Law and International Law
2020 - 2024
Earned a Bachelor's degree in Law and International Law from Lobachevsky State University between 2020 and 2024.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
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