Looking for a job

Casey Smith

@casey

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Operations manager with 10+ years delivering exceptional service and process improvement.

Russian Federation

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What I'm looking for

I seek a role where I can improve operations and customer experience, take on responsibility, grow professionally, and contribute to team success.

I am an operations-focused professional with over ten years of hands-on experience delivering outstanding customer service and operational support across hospitality, education, and service industries.

I have managed schedules, inventory, technician routes, guest relations, classroom operations and administrative tasks, consistently resolving conflicts and improving day-to-day workflows.

My strengths include customer service, team leadership, budgeting oversight, document management and using customer-facing systems to update job statuses and maintain records.

I am motivated to take on extra responsibilities, learn new skills and contribute enthusiasm and reliability to an organization seeking measurable improvements in service and operations.

Experience

Work history, roles, and key accomplishments

Current

Interpreter / Translator

Current

Tomsk State University

Dec 2021 - Present (4 years 2 months)

Provided interpreting and translation services while supporting academic and administrative activities to facilitate communication and program delivery. Maintained language quality and accuracy across documents and interactions.

Interpretation Translation Russian English Cross Cultural Communication Proofreading Academic Support Documentation

Guest Relations Officer

VOI Kiwengwa Hotel

Dec 2020 - May 2021 (5 months)

Greeted and assisted guests, managed reservations and payments, resolved complaints, and maintained guest records to ensure high standards of hospitality and safety. Coordinated with teams to uphold service quality and reporting.

Guest Relations Reserving Payment Processing Complaint Resolution Team Leadership Record keeping Multitasking

English Teacher

Russian Super Kids

Mar 2018 - Jan 2020 (1 year 10 months)

Planned and delivered English lessons, established classroom management practices, organised extracurricular activities and field trips, and supported student development through individualized feedback. Collaborated with staff to set goals and improve learning outcomes.

Lesson planning Classroom Management Team Collaboration Communication

Operations Manager

Fusion Service LLC

Jan 2011 - Jan 2016 (5 years)

Managed scheduling, inventory, and field technician operations to improve service delivery and response times while handling customer complaints and billing. Oversaw budgeting, metrics, and business growth initiatives to enhance operational efficiency.