Amanda Lisboa

I’m a customer service professional with solid experience in contact centres, client retention, complaint management and multichannel support across chat, inbound and outbound channels. I’m known for clear, empathetic, solution-driven communication and for keeping customer satisfaction and loyalty at the center of every interaction.

Since 2025, I’ve worked as a Customer Service Specialist for Transcom Portugal (client: Mango), providing fast, accurate multichannel support for fashion e-commerce and retail. I manage orders, exchanges, returns and complaints in a high-volume environment, and I help maintain strong CSAT and NPS results through effective communication. I also record and track every customer interaction in CRM systems.

Before Mango, I supported customers at scale in chat-focused roles and telecom support, including personalised follow-ups, dispute and refund resolution, and customer satisfaction survey coordination. I also handled inbound and outbound telephone support—billing, plan changes and retention of customers intending to cancel—consistently meeting churn reduction targets, while delivering accurate order registration in CRM.