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Results-driven Application Support Engineer with expertise in incident management.
Experience
Application Support Engineer
Infosys
Nov 2022 - Present (3 years)
MT
Palestine, State of60k-90k USD
Senior Software Engineer professional with 7+ years of experience.
Experience
APSenior Software Engineer
Apple
Oct 2022 - Present (3 years 1 month)
AUSenior Data Engineer
AUI
Jan 2022 - Oct 2022 (9 months)
HAData Engineer
Harri
Oct 2020 - Dec 2021 (1 year 2 months)
HABackend Engineer
Harri
Jan 2019 - Oct 2020 (1 year 9 months)
Software Engineer in Test
Mellanox
Jun 2015 - Dec 2018 (3 years 6 months)
MWDetail-oriented technician with diverse experience in maintenance and support.
Experience
Maintenance Technician
Center for Employment Opportunities
Driver / Laborer
A-one Chipseal
Event Specialist
GWMotivated IT Analyst with a focus on cybersecurity and support.
Experience
IT Analyst
HCL Technologies Limited
Apr 2022 - Present (3 years 7 months)
IT Administrator
Peradeniya School of Education (PVT) Ltd.
Jul 2021 - Apr 2022 (9 months)
IT Support Associate
EGSoftware engineer and technical support specialist focused on secure infrastructure.
Experience
Freelancer
Freelancer
Mar 2025 - Present (8 months)
Data Center Technician
Capgemini
Sep 2023 - Feb 2025 (1 year 5 months)
Data Center Technician
Xpertal Global Services
Jan 2022 - Sep 2023 (1 year 8 months)
IBExperienced PL/SQL Developer with over 20 years in diverse sectors.
Experience
Pl/SQL Developer
Alteram
Jan 2019 - Present (6 years 10 months)
Oracle Developer
Vas-X
Jul 2017 - Apr 2018 (9 months)
PL/SQL Developer
Nambiti Technologies
May 2016 - May 2017 (1 year)
Highly skilled IT professional with over 10 years of experience.
Experience
System Support Analyst
PSEG Long Island
Jan 2019 - Present (6 years 10 months)
Deskside Support Engineer
Wolters Kluwer
Nov 2016 - Present (9 years)
Help Desk Engineer
Customer service leader driving data-informed incident resolution and exceptional CX.
Experience
Command Center Lead
Bank Jago
Jan 2023 - Present (2 years 10 months)
Complaints Handler Specialist
Permatabank
Jul 2019 - Sep 2022 (3 years 2 months)
Customer Care Agent
BPJS Ketenagakerjaan
Apr 2018 - Apr 2019 (1 year)
ASCustomer service specialist fluent in Dutch and English, focused on empathetic resolution.
Experience
Customer Service Specialist
Wengage
Feb 2025 - Aug 2025 (6 months)
Customer Service Specialist
Inspire
Aug 2024 - Feb 2025 (6 months)
Customer Service Specialist
Teleperformance
Aug 2022 - Aug 2024 (2 years)
Self-taught IT Support Specialist delivering fast, clear technical support and scripting expertise.
Experience
Technical Support Specialist
FiveM Tebex Business
Nov 2023 - Present (2 years)
AMWarehouse Associate
Amazon
Aug 2020 - Jan 2021 (5 months)
POExperienced lead generator agent with a background in customer service and business development.
Experience
Call Centre Agent
CCI Kenya
Remote Customer Care Agent
InTrust Communications
Business Development Agent
Skyline Breweries
KCData analyst and BI consultant driving insights with Python, SQL and analytics.
Experience
Software Consultant
KG Consulting Brasil
May 2018 - Present (7 years 6 months)
SOTechnical Project Consultant
SoftExpert
Apr 2013 - May 2018 (5 years 1 month)
SOTechnical Support Analyst
SoftExpert
SMDevOps and Cloud Computing Engineer with expertise in cloud architecture and automation.
Experience
SGIT Support
sindibad group
Oct 2025 - Present (1 month)
Atlassian Forge Developer Intern
Mobelite
Web Developer Intern
EL
Canada50k-100k USD
Aspiring IT professional with expertise in Python, JavaScript, and many other core technologies.
Experience
NSCC Work Placement
TimberLounge
Mar 2025 - Present (8 months)
RBTechnical Systems Analyst Co-op
DCExperienced professional in Customer Service, Sucess and Customer Management.
Experience
Growth Assistant
Future Foods / Otter
Mar 2023 - Nov 2024 (1 year 8 months)
SMA Support services
Roofing
Oct 2022 - Dec 2022 (2 months)
Senior Agent
Car Next Door
Apr 2021 - Sep 2022 (1 year 5 months)
JA10 years of experience developing software using .NET Core, SQL, Entity Framework, JS, HTML
Experience
TSSenior Agile Facilitator
The Bridge Social
Mar 2023 - Sep 2023 (6 months)
LEAgile Facilitator
Lemontech
Mar 2022 - Mar 2023 (1 year)
LGScrum Master
LAFISE Group
Jul 2019 - Feb 2022 (2 years 7 months)
Result-oriented Application Support Engineer
Experience
Application Support Engineer
Readytech
May 2024 - Present (1 year 6 months)
Application Support Engineer
Renics College
Nov 2022 - Jan 2024 (1 year 2 months)
Application Support Engineer
9 Payment Service Bank
Jul 2022 - Oct 2022 (3 months)
Operations Associate skilled in enhancing client experiences, team management and upholding SLA's.
Experience
Operations Associate
Alcove Rooms
Jan 2022 - Present (3 years 10 months)
Customer Success Associate
Policygenius
Nov 2020 - Present (5 years)
Sales Associate
OS
United States230k-260k USD
Experienced engineering leader and data-focused engineer
Experience
Engineering Manager
Happy Returns, a UPS Company
Jun 2024 - Present (1 year 5 months)
I am a customer-focused Process Developer with CRM and compliance expertise
Experience
Process Developer
Genpact Services, LLC.
Apr 2025 - Present (7 months)
Representative II
Cardinal Health International Philippines, Inc.
Sep 2022 - Aug 2023 (11 months)
Customer Experience Executive
CROSSMARK CONNECT
Ordering Specialist IV
SYNQ3 Restaurant Solutions
Information Services Support Specialist
MEMORIAL HOSPITAL / UCHEALTH
Micronet Global Services (PVT) Ltd
Jul 2020 - Jul 2021 (1 year)
IT Support Intern
DFCC Bank PLC
Nov 2019 - Apr 2020 (5 months)
Technical Support Engineer
IDS Comercial
Apr 2019 - Jun 2021 (2 years 2 months)
Service Desk Analyst
Synapsia
Feb 2018 - Oct 2018 (8 months)
Senior Software Developer
Noscotek
Aug 2015 - Oct 2015 (2 months)
System Analyst
Infomet
May 2014 - Jun 2015 (1 year 1 month)
Metropolitan Jewish Hospital System
Oct 2013 - Present (12 years 1 month)
Desktop Technician
Bank of America
Apr 2013 - Present (12 years 7 months)
Technical Support Representative
Cablevision
Jul 2011 - Present (14 years 4 months)
Call Center Agent
McDonald's Indonesia
Mar 2016 - Mar 2018 (2 years)
Shift Leader
Dunkin' Donuts Indonesia
Apr 2012 - Mar 2016 (3 years 11 months)
Customer Service Specialist
Webhelp
Jan 2021 - Jan 2022 (1 year)
Customer Service Specialist
Alembo
Oct 2019 - Aug 2020 (10 months)
Business Development Lead
Longrich
May 2012 - Apr 2013 (11 months)
Head of Services
Igsystem
Apr 2010 - Apr 2012 (2 years)
SWMA
RBC
Apr 2024 - Sep 2024 (5 months)
Senior Agent
Manulife
Jan 2020 - Jan 2022 (2 years)
Senior Quality Analyst
Concentrix
Jun 2017 - Sep 2018 (1 year 3 months)
LISenior Software Engineer
LAFISE Insurance
Dec 2014 - Jun 2019 (4 years 6 months)
SMHead of IT
Saballos Machinery
Sep 2013 - Oct 2014 (1 year 1 month)
Middleware Support Engineer
United Bank for Africa
Sep 2019 - Jul 2022 (2 years 10 months)
Customer Service Champion
United Bank for Africa
Aug 2018 - Oct 2019 (1 year 2 months)
Landmark Properties
Mar 2017 - Present (8 years 8 months)
Office Administrator
Livingston International
Jun 2015 - Present (10 years 5 months)
Engineering Manager
Morning Consult
Jun 2021 - Present (4 years 5 months)
Senior Software Engineer
Morning Consult
Jun 2020 - Present (5 years 5 months)
Regulatory Economist
SBA Office of Advocacy
Oct 2018 - Present (7 years 1 month)
Lead Data Scientist and Software Engineer
Mercatus Center
Jul 2014 - Present (11 years 4 months)
Tex Universal Probegroup Philippines, Inc.
Jun 2022 - Sep 2022 (3 months)
