Okello Cynthia
@okellocynthia
Remote customer support specialist driving high first-contact resolution and retention.
What I'm looking for
I am a customer support professional with over five years' experience delivering high-quality phone, email, and chat support in remote-friendly environments.
At BetAfric I handled 60+ daily inquiries, achieved a 95% first-contact resolution rate, processed orders and refunds with 99% accuracy, and helped raise customer satisfaction by 25% through professional escalations.
Earlier at SpotyBet I supported 50+ clients daily, delivered technical support for digital research platforms, contributed to company-wide service improvements, and increased repeat client engagement by 20%.
I bring strong communication, problem-solving, CRM and ticketing expertise, and a disciplined approach to remote operations and time management—ready to join a team focused on excellent customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
BetAfric
Jan 2023 - Jan 2025 (2 years)
Handled 60+ daily customer inquiries via phone, email, and chat, achieving a 95% first-contact resolution rate and reducing repeat contacts by 30% through accurate order, refund, and exchange processing.
Customer Support Representative
SpotyBet
Jan 2019 - Jan 2022 (3 years)
Provided timely support to 50+ clients daily and delivered technical support for digital research platforms, improving task success rates by 30% and increasing repeat client engagement by 20%.
Education
Degrees, certifications, and relevant coursework
Okello hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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