Open to opportunities

Iago Vieira

@iagovieira

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Experienced database manager with a focus on efficiency and problem-solving.

United Kingdom

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and innovation in technology.

I am a dedicated IT professional with over six years of experience in the Internet of Things industry, specializing in database management and team leadership. My journey began as a Software Technical Support specialist, where I honed my communication and problem-solving skills, achieving a 74% first-contact resolution rate. I progressed to a Database Analyst role, where I successfully led database migrations and developed procedures that reduced migration time by 95%. My commitment to excellence and efficiency has been a driving force throughout my career.

As a Database Team Manager, I managed a team of six technicians, implementing strategies that reduced incident resolution times by up to 90%. I take pride in my ability to foster collaboration between departments, ensuring swift problem resolution and enhancing overall productivity. My technical expertise in MySQL and C# has enabled me to create efficient reporting tools that empower management and clients alike with actionable insights. I am passionate about continuous improvement and thrive in environments that challenge my skills and creativity.

Experience

Work history, roles, and key accomplishments

Current

Housekeeping Supervisor

Current

The Londoner Hotel

Jun 2022 - Jun 2024 (2 years)

Supervised a team of 10 in maintaining a 5-star hotel standard across public areas and rooms. Managed stock resources and budget, while resolving team conflicts and ensuring efficient operations.

Team Management Budget Management Conflict Resolution Customer Service Leadership Time Management

Project Developer

Wakke

Mar 2018 - Jan 2019 (10 months)

Contributed to the development of a school management software, focusing on bug fixing in C# and database scripting in MySQL. The software was successfully sold to 167 educational institutions.

C++MySQL Software Development Project Management Team Collaboration

Database Team Manager

Wakke

Jan 2014 - Jan 2019 (5 years)

Managed a team of six IT technicians, resolving an average of 30 tickets daily. Implemented strategies that reduced incidents by up to 90% and improved communication between departments. Developed user manuals and standard procedures, enhancing team efficiency and reducing training time for new employees.

Incident Management Team Leadership MySQL C++ITIL Documentation Problem Solving Process Improvement Communication Negotiation

Database Analyst

Wakke

Jan 2016 - Mar 2018 (2 years 2 months)

Executed database migrations from various systems to MySQL, ensuring data safety and accessibility. Developed standard forms and procedures that significantly reduced migration time by 95%.

Data Migration MySQL SQL Server PostgreSQL Process Optimization Client Management Communication

Software Technical Support

Wakke

Jan 2014 - Jan 2016 (2 years)

Provided technical support by identifying and resolving client issues, achieving a 74% first contact resolution rate. Trained end users to enhance their experience with the software.

Technical Support Client Communication Training Customer Satisfaction SLA Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

Cambridge Spark Boot Camp

Certification, Data Analysis

2024 - 2024

Data Analysis Boot Camp covering Python, Pandas, Power BI, and SQL, aimed at enhancing data analysis skills for practical applications.

City of Westminster College

Level 2 Certification, Mathematics

2022 - 2022

Completed Level 2 in Maths, focusing on foundational mathematical concepts and applications.

Google Online Courses

Certification, Software Development

2022 - 2022

Self-taught course in React Native, covering JavaScript, Node.js, MySQL, and API consumption.

City of Westminster College

Level 2 Certification, English Language

2021 - 2022

Completed Level 2 in English Language, enhancing proficiency in English communication skills.

SQL Certified Associate

Certification, Database Management

2019 - 2019

Oracle Database Certificate, validating skills in SQL and database management.

ITIL

Foundation Certificate, IT Service Management

2017 - 2017

Foundation Certificate in ITIL, focusing on IT service management best practices.

Pitagoras University

Honours Bachelor Degree, Computer Science

2013 - 2016

Honours Bachelor Degree in Computer Science, focusing on various aspects of computing including programming, database management, and software development.