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SDSalesforce Administrator with expertise in business analytics and problem-solving.
Experience
Salesforce Administrator
Persistent Systems
Jan 2022 - Present (3 years 10 months)
Client Specialist in healthcare with expertise in AR calling.
Experience
Senior AR Caller
AGS Healthcare
Oct 2023 - Feb 2025 (1 year 4 months)
Senior Process Associate
Access Healthcare
May 2021 - Oct 2023 (2 years 5 months)
Executive RCM
Omega Healthcare
Aug 2020 - Apr 2021 (8 months)
Process Associate
Cognizant Technology Solutions
May 2018 - Oct 2019 (1 year 5 months)
JRExperienced Bookkeeper and Outsourced CFO with 18 years in finance.
Experience
Owner
Sunflower Office Solutions
Credit And Collection Specialist & Returns Coordinator
SPS
Executive Assistant/Bookkeeper
NBResults-driven customer service professional with extensive B2B and B2C experience.
Experience
B2B Sales & Fraud Analyst
BELSIMPEL
Apr 2024 - Jan 2025 (9 months)
Customer Service Specialist
BELSIMPEL
Mar 2023 - Apr 2024 (1 year 1 month)
Sales Assistant & Customer Service Agent
ZARA
Mar 2021 - Aug 2022 (1 year 5 months)
I am a Microsoft Copilot and Modern Workplace adoption specialist.
Experience
Microsoft 365 Copilot Coach
UCB Pharma
Sep 2024 - Present (1 year 2 months)
Expert Microsoft Copilot
Samir Samadi
Apr 2024 - Present (1 year 7 months)
CEO & Co-Founder
Results-driven Senior Network Engineer with 15+ years of experience.
Experience
Senior Technology Engineer
Emirates NBD
Aug 2021 - Present (4 years 3 months)
Network Specialist
I am an analytical Business Analyst skilled in data-driven decision making.
Experience
Henna Artist
Self-Employed
May 2016 - May 2025 (9 years)
LRTrilingual customer service agent with expertise in technical writing.
Experience
IT Support Specialist
Tech Mahindra
Nov 2022 - Present (3 years)
Technical Writer
Cuban INEVENT
May 2021 - Nov 2022 (1 year 6 months)
Customer Service Agent
Brussels Airlines/Mindpearl
JLExperienced IT professional specializing in incident management and customer satisfaction.
Experience
IT Service Desk Specialist
HCLTech
Jan 2020 - Present (5 years 10 months)
Critical Incident Manager
HCLTech
Jan 2017 - Dec 2019 (2 years 11 months)
Digital Solutions Architect specializing in marketing automation and CRM-driven growth.
Experience
Freelance Automation Specialist
Freelancer
Mar 2025 - Present (8 months)
GoHighLevel Administrator
Hashes Agency
Nov 2024 - Mar 2025 (4 months)
Marketing Associate
Ad Snipper
Feb 2021 - Oct 2024 (3 years 8 months)
Experienced communicator with data analytics and coding expertise.
Experience
Technical Process Specialist
Dynatek Laboratories
May 2024 - Present (1 year 6 months)
Tutor
ClubZ! In Home Tutoring
Aug 2022 - Present (3 years 3 months)
Tutor
DBExperienced case management supervisor with expertise in advocacy, team leadership & coordination.
Experience
Supervising Family Service Specialist II
Division of Child Protection & Permanency
Jan 2016 - Jan 2025 (9 years)
Family Service Specialist II-Case Manager
Division of Child Protection & Permanency
Nov 2006 - Jan 2016 (9 years 2 months)
Social Worker 2
Program Assistant with expertise in corporate finance and marketing.
Experience
Program Assistant
ATSG Corporation
Jun 2021 - Present (4 years 5 months)
Customer Account Assistant
BlueForce, Inc
Dec 2015 - Jun 2021 (5 years 6 months)
Intern
Los Publicistas, S.A.
Oct 2014 - Nov 2014 (1 month)
TRDetail-oriented professional with expertise in customer service and data entry.
Experience
Customer Service
IT Fleet Automotive
Jul 2024 - Present (1 year 4 months)
Data Entry Clerk
Meridian Business Support
Nov 2022 - Present (3 years)
Senior Service Desk Analyst focused on L2 transition and asset management
Experience
ACSenior Service Desk Analyst
Accenture
Mar 2023 - Present (2 years 8 months)
CSService Desk Associate
Cognizant Technology Solutions
Apr 2022 - Feb 2023 (10 months)
ADDedicated Individual Assistance Program Specialist with strong administrative skills.
Experience
Individual Assistance Program Specialist
Department of Homeland Security
Sep 2017 - Present (8 years 2 months)
Administrative Professional Level III
Joint Forces Training Center
Sep 2013 - Present (12 years 2 months)
ASResults-driven operations and analytics professional with strong data analysis skills.
Experience
Senior Payment Operations Specialist
Wise
Jan 2024 - Present (1 year 10 months)
Payment Operations Specialist
Wise
May 2022 - Present (3 years 6 months)
Digital Accessibility and Compliance Coordinator
Results-driven Digital Marketing Specialist with expertise in DV360 campaigns.
Experience
Digital Media Senior Associate
Google Operation Centre
Dec 2022 - Present (2 years 11 months)
Technical Support Specialist
Diebold Nixdorf Pvt. LTD.
Jul 2021 - Dec 2022 (1 year 5 months)
Process Developer
Genpact India Pvt. LTD.
FRDedicated customer success professional with strong sales and support skills.
Experience
Customer Success Professional
Silverdale - Odoo consulting
Dec 2023 - Present (1 year 11 months)
Sales Associate
Touchstone Communications
Jun 2022 - Jun 2023 (1 year)
Sales Associate/Appointment Setter
BGDynamic sales professional with expertise in lead generation and customer engagement.
Experience
BDC Agent
Auto Services Unlimited Inc.
Oct 2023 - Mar 2024 (5 months)
Lead Generation Specialist
411 BPO Cebu
Nov 2021 - Sep 2023 (1 year 10 months)
Outbound Sales Opener
Mancao EConnect Business Solutions
Jun 2021 - Oct 2021 (4 months)
Previsite America
Assistant Director
Akers Academy
Office Manager & Bookkeeper
Brun Industries
Intern
Emeritus Law
Mar 2021 - Aug 2021 (5 months)
Relevo
Oct 2022 - Apr 2024 (1 year 6 months)
Standard Chartered Bank
Nov 2013 - Jun 2021 (7 years 7 months)
Technical Analyst
Standard Chartered Bank
Jan 2007 - Mar 2013 (6 years 2 months)
Jul 2016 - Jan 2019 (2 years 6 months)
Customer Relationship Agent and Translator
International Airport Customs Frank Pais
Jan 2013 - Feb 2013 (1 month)
Social Media Manager
Sublime Trendz
Apr 2020 - Jan 2021 (9 months)
McGilvry-James STEM Tutoring
Aug 2022 - Present (3 years 3 months)
Petitioner
Second Street Associates
Apr 2024 - Present (1 year 7 months)
Online Grocery Pickup
Walmart
Feb 2023 - Present (2 years 9 months)
Southern State Correctional Facility
Nov 2003 - Nov 2006 (2 years 11 months)
Secretary
US Embassy in Guatemala
Dec 2013 - Dec 2013 (0 months)
Intern
MilknCookies
Jun 2013 - Jun 2013 (0 months)
Security Ambassador
Manchester Airport
Mar 2022 - Present (3 years 8 months)
Process Guide
Amazon UK Service Limited
Mar 2017 - Present (8 years 8 months)
Data Entry Administrator
Link Spot Ltd
Jan 2014 - Present (11 years 10 months)
Case Manager
Open Wings Outreach Care LLC
Feb 2012 - Present (13 years 9 months)
Receptionist
Hattiesburg G I Associates of Hattiesburg
Jun 2006 - Present (19 years 5 months)
Braille Works International
Jan 2022 - Present (3 years 10 months)
Document Accessibility Specialist
Braille Works International
Dec 2019 - Present (5 years 11 months)
Process Engineer
Cebrace
Mar 2018 - Present (7 years 8 months)
May 2018 - Jul 2021 (3 years 2 months)
Sales Officer
HDB Financial Services Pvt. LTD.
Nov 2017 - May 2018 (6 months)
Urban Communications
Dec 2020 - Apr 2022 (1 year 4 months)
Executive Assistant
Baig Transport
Sep 2018 - Oct 2019 (1 year 1 month)
Customer Service Representative
Esskay Car (Esskay Enterprises)
Feb 2015 - Jun 2018 (3 years 4 months)
Outbound Wholesale Representative
VOE Telesolutions
Apr 2020 - Apr 2021 (11 months)
