Open to opportunities

April Dyse

@aprildyse

Message

Dedicated Individual Assistance Program Specialist with strong administrative skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my administrative skills to support others.

I am an experienced Individual Assistance Program Specialist at the Department of Homeland Security, where I have been providing administrative support to managers and applicants for FEMA programs since 2017. My role involves managing daily registrations, verifying eligibility, and coordinating support for executive leadership. I pride myself on delivering exceptional service to applicants, ensuring they understand the disaster assistance programs available to them.

In addition to my work at DHS, I co-own and manage Community Care Transportation, where I maintain financial records, process payroll, and ensure accurate trip log entries. My previous experience as an Administrative Professional Level III at the Joint Forces Training Center involved supporting U.S. Army operations and managing sensitive materials, which required a high level of organization and attention to detail.

Throughout my career, I have developed strong partnerships with various organizations and agencies, enhancing the support provided to disaster survivors. I am committed to continuous improvement and finding effective solutions to challenges faced by applicants seeking assistance.

Experience

Work history, roles, and key accomplishments

Current

Individual Assistance Program Specialist

Current

Department of Homeland Security

Sep 2017 - Present (8 years)

Provided administrative assistance to managers and applicants applying for FEMA programs. Managed daily registration regarding scheduling, verification processes, and eligibility reviews. Developed partnerships with states, voluntary organizations, private sectors, and other federal agencies to deliver assistance to survivors.

Administrative Assistance FEMA Scheduling Partnership Development Case Management Communication Data Entry Microsoft Office

Administrative Professional Level III

Joint Forces Training Center

Sep 2013 - Present (12 years)

Supported U.S. Army worldwide operations by performing daily coordination with military commanders and government officials to ensure virtual simulation training met administrative protocols. Maintained highly accurate accountability records for U.S. Government property inventories. Assisted in the selection and hiring process for personnel.

Administrative Support Data Collection Inventory Management Communication Microsoft Office Government Relations

Case Manager

Open Wings Outreach Care LLC

Feb 2012 - Present (13 years 7 months)

Interviewed clients to determine appropriate individualized treatment plans. Assisted clients with obtaining their GED, technical certifications, or furthering their educational level. Maintained caseloads of at least 20 clients.

Case Management Interviewing Treatment Planning Crisis Intervention Counseling Social Work Caseload Management

Receptionist

Hattiesburg G I Associates of Hattiesburg

Jun 2006 - Present (19 years 3 months)

Ensured outstanding patient experiences by creating and maintaining a friendly environment, greeting and acknowledging each patient in person or via phone. Entered accurate demographic and insurance information for each patient. Collected co-pays/payments and posted charges and payments.