Open to opportunities

tamer razheh

@tamerrazheh

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Detail-oriented professional with expertise in customer service and data entry.

United Kingdom

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What I'm looking for

I am looking for a role that values accuracy and efficiency, with opportunities for growth and collaboration.

I am a highly detail-oriented professional with a proven background in data entry, customer service, and research. My experience spans various roles where I consistently ensure accuracy, efficiency, and high-quality results in all tasks undertaken. Currently, I work at IT Fleet Automotive in Manchester, where I coordinate vehicle pick-up and delivery services, providing regular updates to customers and addressing their inquiries efficiently.

Previously, I served as a Game Support Specialist at TELUS Digital, where I provided technical and customer support in both Arabic and English. My ability to resolve technical issues and enhance user satisfaction has been a hallmark of my career. Additionally, my tenure at Amazon UK as a Process Guide allowed me to apply my technical problem-solving skills to improve inventory management systems and train teams on data-driven processes.

With a Master’s degree in Computer Science from the University of Sunderland, I am continuously seeking opportunities to leverage my analytical skills and customer service expertise in a dynamic work environment. I am passionate about exploring new cultures and cuisines, which enhances my global perspective and adaptability.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

IT Fleet Automotive

Jul 2024 - Present (1 year 11 months)

Scheduled and coordinated vehicle pick-up and delivery services for customers, providing regular updates on vehicle status and estimated times of arrival (ETAs) via text message and phone calls. Addressed customer inquiries regarding pick-up and delivery schedules, resolving any scheduling conflicts efficiently.

Customer Service Scheduling Logistics Communication Problem Solving

Data Entry Clerk

Meridian Business Support

Nov 2022 - Present (3 years 7 months)

Utilized strong analytical skills to identify and resolve data inconsistencies efficiently. Contributed to optimizing workflows by automating repetitive data entry tasks using Excel tools.

Data Entry Data Validation Analytical Skills Workflow Optimization Microsoft Excel

Security Ambassador

Manchester Airport

Mar 2022 - Present (4 years 3 months)

Demonstrated exceptional customer service skills in a fast-paced, high-pressure environment. Ensured passenger safety and provided assistance as needed.

Customer Service Security Communication Problem Solving Teamwork

Process Guide

Amazon UK Service Limited

Mar 2017 - Present (9 years 3 months)

Applied technical problem-solving skills to resolve item-related issues, ensuring smooth operations. Provided training on data-driven processes to enhance team efficiency and developed solutions to improve the inventory management system.

Technical Problem Solving Data Analysis Training Inventory Management Process Improvement

Data Entry Administrator

Link Spot Ltd

Jan 2014 - Present (12 years 5 months)

Improved data integrity through meticulous entry and validation processes. Managed and maintained databases to ensure accuracy and accessibility of information.

Data Entry Data Validation Data Integrity Database Management Attention To Detail

Customer Service Advisor

Gallup International

Jan 2012 - Present (14 years 5 months)

Conducted surveys to collect and analyze data for large-scale market research projects. Provided customer service support to survey participants.

Customer Service Data Collection Market Research Data Analysis Communication

Game Support Specialist

TELUS Digital

Jun 2010 - Present (16 years)

Provided high-quality technical and customer support to players in Arabic and English via email and chat, resolving technical issues and account-related problems to enhance user satisfaction. Collaborated with developers to report and document game bugs for improvement.

Technical Support Customer Support Troubleshooting Bug Reporting Multilingual Communication

Education

Degrees, certifications, and relevant coursework

University of Sunderland

Master of Science, Computer Science

Pursued a Master of Science in Computer Science, achieving a Merit. Focused on advanced topics within the field, preparing for specialized roles.

University of Greater Manchester (Bolton)

Bachelor of Science (Honors), Computing Science

Completed a Bachelor of Science (Honors) in Computing Science, graduating with First Class honors. Gained a strong foundation in computing principles and practices.