Open to opportunities

Faiza Razzaq

@faizarazzaq

Message

Dedicated customer success professional with strong sales and support skills.

Pakistan

Message

What I'm looking for

I am seeking a role that offers growth opportunities and values customer satisfaction.

I am a dedicated and results-driven customer success professional with over six years of experience in the call center industry, specializing in customer satisfaction, retention, and growth for SaaS companies. My journey has equipped me with a proven track record of building strong relationships and understanding customer needs, which allows me to deliver tailored solutions that ensure successful adoption of SaaS tools and platforms.

Currently, I work at Silverdale - Odoo Consulting, where I have consistently exceeded customer satisfaction and retention targets, resulting in a 30% increase in recurring revenue. My role involves developing customized success plans, collaborating with cross-functional teams, and addressing potential issues to enhance the overall customer experience. My previous roles in sales and as an executive assistant have further honed my communication, interpersonal, and problem-solving skills, making me a versatile asset in any organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Professional

Current

Silverdale - Odoo consulting

Dec 2023 - Present (1 year 7 months)

Currently working as a Customer Success Professional, driving customer satisfaction and retention for SaaS companies. Proven track record in building relationships and delivering tailored solutions for successful adoption of SaaS tools.

Customer Retention

Sales Associate

Touchstone Communications

Jun 2022 - Jun 2023 (1 year)

Worked as a sales associate for the education dynamics campaign, making outbound calls to convert leads into sales by assisting them in selecting their desired education courses.

Outbound Calling

Sales Associate/Appointment Setter

Urban Communications

Dec 2020 - Apr 2022 (1 year 4 months)

Worked as a sales associate and appointment setter for various campaigns, generating leads for cab services and offering digital marketing solutions to clients in the USA and Australia.

Digital Marketing

Executive Assistant

Baig Transport

Sep 2018 - Oct 2019 (1 year 1 month)

Promoted from customer support to executive assistant, managing the CEO's calendar, travel plans, and communication with clients while performing various administrative tasks.

Communication Microsoft Office Suite

Customer Service Representative

Esskay Car (Esskay Enterprises)

Feb 2015 - Jun 2018 (3 years 4 months)

Worked as a CSR for London Cab Service, handling bookings and customer queries, maintaining records, and managing complaints to enhance company productivity.