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MJ
India10000k-25000k USD
Dynamic Service Delivery professional with 13+ years of experience.
Experience
Service Delivery Team Lead
Microland Limited
Mar 2022 - Present (3 years 8 months)
Technical Specialist
Ascension
Aug 2021 - Feb 2022 (6 months)
Technical Engineer
Microstrategies
Jan 2020 - Dec 2020 (11 months)
Incident Manager
Microsoft
Jan 2018 - Feb 2019 (1 year 1 month)
Process Global Team Lead
Infosys
Apr 2017 - Jan 2018 (9 months)
RLExperienced global IT Service Management leader driving operational excellence.
Experience
Head of IT Service Management
Horizon
Feb 2024 - Present (1 year 9 months)
Senior IT Delivery Manager / Lead Service Management Manager for MSP
Quintica
Jun 2021 - Jan 2024 (2 years 7 months)
Head of IT Service Management / Product Owner of ServiceNow, Enterprise wide
Enthusiastic IT Manager focused on customer satisfaction and team success.
Experience
Global Service Delivery Manager
Prothya Biosolutions
Nov 2023 - Present (2 years)
Manager Service Delivery
Xebia
Jan 2022 - Jan 2024 (2 years)
Head of Integrations and Support
Yenlo
Feb 2021 - Jan 2022 (11 months)
IT operations leader driving delivery excellence, automation, cost optimization, and cross-functional digital transformation.
Experience
CSManager Delivery
Cognizant Technology Solutions
May 2020 - Apr 2023 (2 years 11 months)
COManager, Regional Services
Cognizant
May 2015 - May 2020 (5 years)
COAssociate Manager
IT Services Manager with expertise in service delivery and team leadership.
Experience
IT Services Manager
Living God Gospel Church
May 2021 - Present (4 years 6 months)
IT Service Desk Manager
National Composites Center
Jul 2019 - Feb 2020 (7 months)
IT Helpdesk Supervisor
TriplePs LTD
Oct 2018 - Jul 2019 (9 months)
I am an IT operations leader driving ITSM transformation and $1.5M savings in regulated biotech and pharma.
Experience
IT Support Services Manager
Arvinas Pharmaceuticals
Dec 2021 - May 2025 (3 years 5 months)
Senior Project Portfolio ITSM Manager
Techwave Consulting
Jan 2019 - Dec 2021 (2 years 11 months)
Senior IT Delivery Lead
Purdue Pharma
Mar 2014 - Aug 2018 (4 years 5 months)
Results-driven IT Manager with expertise in service delivery.
Experience
Tech Services Lead
Glaxo Smith Kline Pakistan Limited (GSK)
May 2019 - Present (6 years 6 months)
IT Engineer
SAMAA TV / Jaag Broadcasting Systems
Feb 2018 - Present (7 years 9 months)
System Administrator
India50k-100k USD
Product/Tech professional with 12 years of experience
Experience
BUSenior Product Manager
Builder.ai
Sep 2021 - Dec 2022 (1 year 3 months)
Experienced Coordination and Service Delivery Manager with a strategic mindset.
Experience
Service Delivery & Operations Manager
Carta Worldwide
Jan 2020 - Dec 2023 (3 years 11 months)
Coordination Tech Tools
Carta Worldwide
Jan 2019 - Dec 2020 (1 year 11 months)
Coordination - PMO Team Leader
Carta Worldwide
Jan 2017 - Dec 2019 (2 years 11 months)
Motivated remote worker with strong typing, customer service, caregiving, and delivery experience. Graphic Designer
Experience
Delivery Driver
Durrence Delivery
May 2021 - Present (4 years 6 months)
Grocery Delivery Driver
DDI Inc
Mar 2021 - Present (4 years 8 months)
Cleaner
IT professional bridging business and technology with 21+ years in ITIL, service improvement, and project delivery.
Experience
JSSenior Project Manager
Jurumani Solutions
Nov 2022 - Present (3 years)
NEITIL Process Manager
Nexio
Feb 2019 - Oct 2022 (3 years 8 months)
LGCMDB Configuration Specialist
Ambitious entrepreneur with hands-on customer service, sales, and taxi operations experience.
Experience
Owner
Taxi Beijerland
Dec 2022 - Present (2 years 11 months)
Taxi Driver
Taxi Botlek
Dec 2022 - Sep 2023 (9 months)
Food Delivery Driver
Spare Rib Express
May 2020 - Sep 2022 (2 years 4 months)
Support Delivery Lead skilled in client-focused service delivery, process improvement, and cross-functional coordination.
Experience
Digital Analyst & Travel Consultant
Wisearce
Nov 2024 - Present (1 year)
Independent Travel Expert
SureTrips / DreamPort Partner Agency
Jan 2024 - Present (1 year 10 months)
Experienced Service Manager with expertise in IT and Cyber Security.
Experience
Service Manager
Kyndryl Solutions Pvt Ltd
Jan 2022 - Present (3 years 10 months)
Service Delivery Manager
Kyndryl Solutions Pvt Ltd
Sep 2021 - Jan 2022 (4 months)
Service Delivery Manager
IBM India Pvt Ltd
Service Delivery Manager with 10 years of experience in IT project and program management
Experience
Project Manager/Managed Services
Bulletproof
Sep 2021 - Mar 2023 (1 year 6 months)
Freelancer Project Manager
Sprint Consulting
Oct 2020 - Jul 2021 (9 months)
Solution Delivery Manager
Orange Business Services
Jan 2005 - Jan 2011 (6 years)
IFIT service delivery leader driving operational excellence and team performance.
Experience
IT Service Management Specialist
Blockdaemon
Apr 2025 - Jun 2025 (2 months)
PADesktop Support Supervisor
PayPal
Apr 2023 - Apr 2024 (1 year)
PASite Lead, Level 2
PayPal
Jan 2018 - Apr 2023 (5 years 3 months)
I am a senior IT service management and telecom engineering leader optimizing operations and SLA governance.
Experience
Senior Manager, Spine Engineering
Spine Engineering
Mar 2020 - Present (5 years 8 months)
Governance and Service Level Manager
Ooredoo
Aug 2014 - Feb 2020 (5 years 6 months)
Senior Manager Projects
BS
United States180k-260k USD
Highly accomplished and strategic senior technology leader
Experience
Director of IT Support Services
Cohn Reznick LLP
Aug 2017 - Present (8 years 3 months)
Director of IT Service Delivery
Dedicated customer service professional with strong management skills.
Experience
Parts Specialist
O'Reilly Auto Parts
Oct 2021 - Oct 2021 (0 months)
Delivery Driver
Amazon
Jul 2020 - Feb 2021 (7 months)
Customer Service Rep.
Micro Center
Apr 2020 - Jun 2020 (2 months)
AMDedicated delivery driver and merchandiser with strong customer service skills.
Experience
Catering Delivery Driver
Zifty
Mar 2025 - Present (8 months)
Package Delivery Driver
Veho
Dec 2024 - Present (11 months)
Delivery Driver
CBI Health Group
Oct 2018 - Jan 2021 (2 years 3 months)
SLA Project Consultant
Alcatel-Lucent
Senior ITSM Consultant
Alberta Gaming Liquor Commission
Manager Service Delivery
VRP Consulting
Jan 2019 - Mar 2021 (2 years 2 months)
Manager Professional Services
Bullhorn (Connexys)
Mar 2016 - Jan 2019 (2 years 10 months)
Cognizant
Oct 2011 - Apr 2015 (3 years 6 months)
COTech Lead / Product Owner
Cognizant
Jan 2009 - Sep 2011 (2 years 8 months)
IBSenior Engineer
IBM
May 2006 - Dec 2009 (3 years 7 months)
Head of IT
Twinkl Educational Publishing
May 2018 - Sep 2018 (4 months)
IT Services Consultant
Independent/VistaTek
May 2014 - May 2018 (4 years)
Senior Client Services Manager
Purdue Pharma
Apr 2009 - Mar 2014 (4 years 11 months)
Ramada Creek Hotel
Jan 2016 - Present (9 years 10 months)
J. Rose Cleaning
Mar 2017 - Jan 2019 (1 year 10 months)
Home Health Aide
ACCUMEN
Sep 2015 - Mar 2016 (6 months)
Customer Service Representative
Radial
Apr 2008 - Sep 2010 (2 years 5 months)
Liberty Life Group
Apr 2018 - Feb 2019 (10 months)
LGMonitoring Support Engineer
Liberty Life Group
Sep 2013 - Mar 2018 (4 years 6 months)
Customer Engineer (Level 2)
T-Systems
Mar 2010 - Jun 2013 (3 years 3 months)
Food Delivery Driver
New York Pizza
May 2018 - Apr 2020 (1 year 11 months)
Digital Marketing Consultant
Accede
Jan 2022 - Dec 2023 (1 year 11 months)
Content Specialist
Wellness Healthcare Group
Jan 2021 - Dec 2022 (1 year 11 months)
Entertainment Editor
Concise News
Jan 2016 - Dec 2019 (3 years 11 months)
Oct 2015 - Aug 2021 (5 years 10 months)
Senior Lead, IT DC
Sistema Shyam Teleservices Ltd
Mar 2010 - Oct 2015 (5 years 7 months)
Asst. Manager IT
IBM India Pvt Ltd
Nov 2008 - Feb 2010 (1 year 3 months)
PADesktop Support Technician
PayPal
Feb 2016 - Dec 2017 (1 year 10 months)
Systems Administrator
Grant Thornton
Jan 2015 - Feb 2016 (1 year 1 month)
Spine Engineering
Jun 2010 - Aug 2014 (4 years 2 months)
OOSLA Control Manager
Ooredoo
May 2009 - May 2010 (1 year)
Field Operations Team Leader
Nokia Siemens Networks
Jan 2006 - Jan 2009 (3 years)
Brookfield Properties
Jan 2013 - Aug 2017 (4 years 7 months)
IT Executive Support Service Delivery Manager
DXC Technology
Apr 2008 - May 2013 (5 years 1 month)
Senior Technical Specialist
Actuarial Sciences Associates & AON
Jan 2000 - Mar 2006 (6 years 2 months)
Lead Technical Support Analyst
OfficeMax
Mar 2006 - Apr 2008 (2 years 1 month)
Employee/Manager
Jimmy Johns
Apr 2017 - Jun 2020 (3 years 2 months)
DoorDash
Mar 2024 - Present (1 year 8 months)
Delivery Driver -Flexible Hours
BDolan Pizza, DBA Domino's Pizza
Oct 2024 - Feb 2025 (4 months)
Merchandiser
CART Solutions
Sep 2023 - Jun 2024 (9 months)
