Open to opportunities

Kaoutar El

@kaoutarel

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Experienced Coordination and Service Delivery Manager with a strategic mindset.

Morocco

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

As an experienced Coordination and Service Delivery Manager, I have a five-year track record of managing complex projects and improving operational processes in dynamic corporate environments. My expertise lies in aligning team objectives, optimizing resource allocation, and ensuring efficient project delivery. I am known for my proactive approach in fostering collaborative relationships and driving cohesive operations.

Throughout my career, I have excelled in enhancing service quality, leading cross-functional teams, and implementing innovative solutions to exceed customer expectations. With a strong foundation in computer science and an MBA in management, I am committed to leveraging my organizational and analytical skills to achieve continuous improvement and meet organizational goals.

Experience

Work history, roles, and key accomplishments

Service Delivery & Operations Manager

Carta Worldwide

Jan 2020 - Dec 2023 (3 years 11 months)

Led service delivery and operations in the fin-tech sector, ensuring efficient project execution and enhanced service quality. Excelled in leading cross-functional teams and implementing innovative solutions to exceed customer expectations.

Service Delivery Operations Management Strategic Planning Risk Management Quality Control Team Leadership Process Improvement

Coordination Tech Tools

Carta Worldwide

Jan 2019 - Dec 2020 (1 year 11 months)

Coordinated the implementation and utilization of technical tools within the organization. Focused on optimizing resource allocation and ensuring efficient project delivery through effective tool management.

Project Coordination Software Development API Development Mobile App Development Technical Tools Process Improvement Resource Allocation Data Analysis

Coordination - PMO Team Leader

Carta Worldwide

Jan 2017 - Dec 2019 (2 years 11 months)

Led a PMO coordination group, aligning team objectives and optimizing resource allocation for project success. Ensured efficient project delivery and fostered collaborative relationships within dynamic corporate environments.

Project Management PMO Team Leadership Project Coordination Process Improvement Stakeholder Engagement Strategic Planning Resource Allocation Agile Methodologies

Education

Degrees, certifications, and relevant coursework

Al Akhawayn University

Bachelor of Science, Computer Science & Software Technologies

Completed a Bachelor of Science in Computer Science and Software Technologies. Gained foundational knowledge in programming languages, software development, and various computer science principles.

Al Akhawayn University

MBA, Management of Information Systems

Earned a Master of Business Administration with a focus on Management of Information Systems. Developed expertise in strategic planning, operational excellence, and leadership within the financial technology sector.