COChinyeaka Osondu
@chinyeakaosondu
Service Delivery Manager driving pan-African enterprise software success.
NigeriaWhat I'm looking for
I am a Service Delivery Manager with over four years of experience delivering enterprise software implementations across Africa, focused on aligning business strategy with technical execution to drive client success and measurable outcomes. I lead cross-functional teams, apply agile practices, and champion continuous improvement to reduce delivery cycles, increase margins, and improve system performance.
My background includes directing end-to-end implementations of TurnQuest platforms, designing delivery roadmaps, and strengthening client relationships through SLA adherence and transparent communication. Key achievements include delivering 10+ enterprise projects, increasing delivery margins by 20%, reducing product lifecycle by 60%, and improving processing speed and accuracy through targeted system redesigns.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
Turnkey Africa
Sep 2024 - Present (1 year 4 months)
Directs end-to-end delivery of TurnQuest enterprise platforms across Africa, ensuring timely, quality, and cost-effective execution while aligning projects with business strategy and stakeholder objectives.
Lead Delivery Consultant
Turnkey Africa
Jan 2023 - Aug 2024 (1 year 7 months)
Led multi-country insurance technology projects, designed delivery roadmaps, and applied agile practices to streamline deployments and improve client responsiveness and business value realization.
Delivery Consultant
Turnkey Africa
Aug 2021 - Dec 2022 (1 year 4 months)
Supported implementation phases including testing, training, configuration, and documentation to ensure deployment readiness and post-implementation success for enterprise software projects.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Master of Science, Mathematics (Pure)
Completed an MSc in Mathematics (Pure Option) with focus on advanced mathematical concepts and research methods.
MUMichael Okpara University of Agriculture, Umudike
Bachelor of Science, Mathematics Education
Completed a Bachelor of Science in Mathematics Education, covering pedagogy and mathematical coursework for secondary education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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