shereen kirubavathy
@shereenkirubavathy
IT operations leader driving delivery excellence, automation, cost optimization, and cross-functional digital transformation.
IndiaWhat I'm looking for
I am an IT operations leader with extensive experience managing global delivery, digital transformation, and cross-functional teams to improve reliability, reduce costs, and streamline processes. I have driven cloud transformation, automation initiatives, and continuous improvement programs that delivered measurable savings and capacity gains.
Across roles from technical lead to manager, I consistently achieved strong client satisfaction and delivery success—implementing Agile and ITIL practices, optimizing resource planning, and building offshore delivery setups. My achievements include significant cost reductions, ticket-volume declines through automation, and improved operational metrics that supported scalable business outcomes.
Experience
Work history, roles, and key accomplishments
CSLed delivery of global IT projects from scoping to QA, achieving 100% delivery success and improving client satisfaction by 20% while driving cloud transformation that cut costs 30%.
COManaged regional services and platform lifecycle, implemented Agile to improve time-to-market by 20% and delivered $100K cost savings through capacity consolidation in 2021.
COLed infrastructure engineering and remediation initiatives that reduced risk by 20% and implemented automation that cut manual ticketing processes by 50%.
COOwned product best practices and availability processes, achieving sustained on-time delivery improvements and maintaining average CSAT of 95% through client engagement and team mentorship.
IBManaged storage infrastructure and backup scalability, leading process transformation efforts that improved operational efficiency and aligned delivery with strategic goals.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Technology
Post Graduate Diploma, Machine Learning
Post Graduate Diploma in Machine Learning completed in 2020.
AUAnna University
Master of Business Administration, Software Enterprises Management
Master of Business Administration in Software Enterprises Management completed in 2010.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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