Open to opportunities

Cor van Dusseldorp

@corvandusseldorp

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Enthusiastic IT Manager focused on customer satisfaction and team success.

Netherlands

Message

What I'm looking for

I seek a role that fosters innovation, teamwork, and customer-centric solutions.

I am an experienced IT Manager with a strong background in Service Delivery, Portfolio Management, Software Development, Lifecycle Management, and Project Management. My career has been dedicated to enhancing customer satisfaction by setting clear and realistic targets, which I believe is crucial for success. I thrive on leading highly motivated teams, providing them with the space to excel and the support they need to overcome challenges.

Throughout my career, I have successfully managed various teams and projects, resulting in significant cost reductions and improved service delivery. For instance, during my tenure as Global Service Delivery Manager at Prothya Biosolutions, I led the insourcing of IT services, achieving an annual cost reduction of €1.2 million while enhancing customer satisfaction. My role at Xebia involved expanding the service portfolio and automating invoicing processes, which streamlined operations and improved compliance.

With a solid educational foundation in Mathematics and various certifications, including Prince2 and SCRUM Master, I am equipped to tackle complex challenges in the IT landscape. I am passionate about continuous improvement and innovation, always seeking ways to enhance service delivery and team performance.

Experience

Work history, roles, and key accomplishments

Current

Global Service Delivery Manager

Current

Prothya Biosolutions

Nov 2023 - Present (1 year 7 months)

As a freelance Global Service Delivery Manager, I assessed outsourced IT services and managed the insourcing of IT services. Responsibilities included supplier management, setting up SLAs and KPIs, and redesigning IT processes to improve service delivery. Achievements included a €1.2M cost reduction and enhanced customer satisfaction.

Service Delivery Supplier Management ITIL SLA Management KPI’S Project Management Team Leadership Process Improvement

Manager Service Delivery

Xebia

Jan 2022 - Jan 2024 (2 years)

Managed the Support and Sales Ops teams, aligning service offerings with client needs and enhancing quality and scalability. Implemented automated invoicing and compliance measures, resulting in a new support offering and improved documentation.

Service Delivery Team Management Salesforce Invoicing Compliance Documentation Process Improvement Training

Head of Integrations and Support

Yenlo

Feb 2021 - Jan 2022 (11 months)

Established the Integrations and Support department, focusing on delivering new integrations and improving client support. Responsibilities included team building and engaging with enterprise clients globally, resulting in reliable support services and a new portfolio of integrations.

Integration Support Management Team Building Client Engagement

Manager Service Delivery

VRP Consulting

Jan 2019 - Mar 2021 (2 years 2 months)

Led the establishment of the Dutch branch of VRP Consulting, focusing on cloud-based solutions and managed services. Responsibilities included pre-sales activities and collaboration with other branches, achieving a positive account balance and increased client base.

Service Delivery Cloud Based Solutions Managed Services Pre Sales Business Development Collaboration Revenue Forecasting HR Management

Manager Professional Services

Bullhorn (Connexys)

Mar 2016 - Jan 2019 (2 years 10 months)

Managed a team delivering Salesforce-based cloud solutions in the Benelux and DACH regions. Responsibilities included strategy development for scaling and team empowerment, resulting in improved delivery quality and a comprehensive training program for partners.

Professional Services Salesforce Team Management Strategy Development Training Partner Management Implementation Scalability

Manager of Application Development

Ziggo

Jan 2012 - Jan 2016 (4 years)

Led a large team in Application Development, ensuring project continuity and resource planning. Responsibilities included supervising project managers and improving project monitoring, resulting in a restructured department focused on solution delivery.