Open to opportunities

Fasahat Ali

@fasahatali

Message

Results-driven IT Manager with expertise in service delivery.

Pakistan

Message

What I'm looking for

I am looking for a role that allows me to drive innovation and improve IT service delivery in a collaborative environment.

I am an accomplished IT Manager with over 7 years of experience in managing Helpdesk Operations and Service Delivery. My educational background includes a master’s degree in Supply Chain Management and a bachelor’s in Computer Science, which have equipped me with a strong foundation in both technical and managerial aspects of IT.

Throughout my career, I have successfully led cross-functional teams and streamlined IT processes to enhance operational efficiency. At Glaxo Smith Kline, I developed service strategies that significantly improved productivity and customer satisfaction. My technical expertise spans various domains, including IOS, MAC, and comprehensive technical support solutions, making me adept at addressing complex IT challenges.

I am passionate about leveraging my skills to drive innovation and improve system efficiency in a dynamic organization. My goal is to contribute to an environment that values technical acumen and fosters growth.

Experience

Work history, roles, and key accomplishments

Current

Tech Services Lead

Current

Glaxo Smith Kline Pakistan Limited (GSK)

May 2019 - Present (6 years 3 months)

Developed and implemented service strategies, streamlining processes to improve efficiency and boost productivity. Led IT Service Engineers and System Administrators, supporting 1500+ users and improving service desk operations.

Technical Support Cross Functional Collaboration SLA Management IT Governance Asset Management Change Management Incident Management

IT Engineer

SAMAA TV / Jaag Broadcasting Systems

Feb 2018 - Present (7 years 6 months)

Provided support for system issues related to LAN and Wireless LAN. Administered Windows Server 2008, Active Directory, Microsoft Exchange Server 2010, and Forefront TMG.

Windows Server Active Directory Microsoft Exchange Server Forefront TMG Kaspersky Antivirus

System Administrator

Ramada Creek Hotel

Jan 2016 - Present (9 years 7 months)

Ensured uptime and reliability of LAN, WAN, and systems infrastructure. Managed, provisioned, and troubleshooted Cisco-based LAN infrastructure and firewalls.

Cisco Firewalls MRTG PRTG Software Configuration System Troubleshooting

Education

Degrees, certifications, and relevant coursework

IQRA UNIVERSITY

MBA, Supply Chain Management

2019 - 2023

Completed a Master of Business Administration with a specialization in Supply Chain Management. Gained expertise in optimizing supply chain processes and logistics.