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Experienced Process Incident Manager specializing in service delivery management.
Experience
Service Delivery Manager
Capgemini
Sep 2020 - Present (5 years 2 months)
Healthcare revenue cycle analyst specializing in denial management and process improvement.
Experience
Senior Analyst
Ivakya Solutions
May 2024 - Mar 2025 (10 months)
AR Executive
Annexmed Pvt Ltd
Mar 2023 - May 2024 (1 year 2 months)
RTData analyst specializing in scalable ETL, automation, and executive dashboards driving operational gains.
Experience
Data Analyst
Blinkit
Feb 2025 - Present (9 months)
Data Analyst
Capgemini
Dec 2022 - Feb 2025 (2 years 2 months)
DGAnalytical engineering graduate with expertise in data analysis and modeling.
Experience
Participant – McKinsey Forward Program
McKinsey & Company
Apr 2025 - Present (7 months)
Business Development Executive
Jaro Education
Jan 2024 - Present (1 year 10 months)
CDIndia1800k-3600k INR
Senior SAP functional consultant driving digital transformation, process improvement, and cross-functional program delivery.
Experience
Senior Manager – SAP
Daimler India Commercial Vehicles
Sep 2023 - Present (2 years 2 months)
RKQuality Engineer focused on process improvement and defect reduction.
Experience
Quality Engineer
Hindustan Electric Motors Limited
Aug 2024 - Present (1 year 3 months)
Quality Engineer
RB Electronics and Engineering
Jan 2023 - May 2024 (1 year 4 months)
Quality Engineer
SDResults-oriented IT support professional transitioning into Data and Business Analytics roles
Experience
Technical Engineer II
Clean Harbors
Aug 2023 - Present (2 years 3 months)
Data Analytics Project
Clean Harbors
Jan 2025 - Mar 2025 (2 months)
Data Analytics Project
AI Variant Solutions
Jul 2024 - Sep 2024 (2 months)
SBQuality Analyst with expertise in process improvement and team management.
Experience
Support Specialist
Vivtera Global Business Services LLP
Jan 2022 - May 2023 (1 year 4 months)
Quality Analyst
Officium Labs
Dec 2021 - Jan 2022 (1 month)
Quality Analyst
Talent Solution India LLP
Nov 2020 - Dec 2021 (1 year 1 month)
MAAspiring Data Analyst with hands-on experience in SQL and Python.
Experience
Executive
Guidehouse
Nov 2023 - Present (2 years)
Executive
AGSHealthcare
Jun 2022 - Nov 2023 (1 year 5 months)
Executive
AGS Healthcare
Jun 2022 - Nov 2023 (1 year 5 months)
MMAspiring data analyst with expertise in incident resolution and analytics.
Experience
Audit Intern
Codec Networks
Apr 2024 - Jun 2024 (2 months)
Assistant System Engineer
Tata Consultancy Services
Aug 2019 - May 2022 (2 years 9 months)
Project Developer
Symbiosis Centre for Information Technology
AUSeasoned Incident Manager with expertise in process improvement.
Experience
Major Incident Manager
Persistent Systems India Pvt.Ltd
Mar 2025 - Present (8 months)
Major Incident Manager
CitiusTech Healthcare Technology Pvt. Ltd
Jun 2024 - Dec 2024 (6 months)
Incident Manager
AKResults-driven Product Support Analyst with expertise in technical support.
Experience
Product Support Analyst – API Integrations and Client Success
Phreesia
Jun 2023 - Present (2 years 5 months)
Senior Technician – Technical Support
Dell Technologies
May 2021 - Jun 2023 (2 years 1 month)
Software testing leader driving quality through manual and automation testing with program management experience.
Experience
ACSpecialist – Program Management
Amazon Development Centre
Jun 2024 - Present (1 year 5 months)
ACSenior Quality Services Associate
Amazon Development Centre
May 2021 - Mar 2024 (2 years 10 months)
Quality Analyst
ITIL-certified Major Incident Manager driving rapid incident resolution and service stability.
Experience
DTMajor Incident Manager
Dell Technologies
Aug 2020 - Present (5 years 3 months)
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Detail-oriented customer support specialist skilled in fraud investigation and operational escalation.
Experience
ALCustomer Support (Voice, Chat & Email)
Amazon Development Centre (India) Pvt. Ltd.
TWExperienced AVP in Business Analysis with a focus on financial services.
Experience
AVP, Business Analysis
Vichara Technologies
Mar 2024 - Feb 2025 (11 months)
AVP (Senior Associate)
MSCI India
Dec 2014 - Feb 2024 (9 years 2 months)
Associate - Team Member
Bank of America
Jan 2010 - Jul 2010 (6 months)
India800k-1000k INR
Experienced Systems Engineer with expertise in Microsoft Azure.
Experience
Systems Engineer
Tata Consultancy Services
Jan 2022 - Present (3 years 10 months)
Security consultant with 6+ years specializing in pentesting, cloud, web, mobile, and infrastructure security.
Experience
Security Consultant
Secarma
Jun 2022 - Present (3 years 5 months)
Security Consultant
Pentest People
Oct 2021 - Mar 2022 (5 months)
Information Security Consultant
Xiarch
Jun 2019 - Oct 2021 (2 years 4 months)
Operations and quality leader driving process improvements and revenue growth.
Experience
Operations Manager
Fatehpur Service Centre
Jan 2019 - Present (6 years 10 months)
TMAssociate Quality Engineer
Tata Motors
Jan 2018 - Jan 2019 (1 year)
Trainee Engineer
SJIndia45k-60k USD
Experienced Business Analysis Lead with a focus on IT solutions.
Experience
Lead Business Analyst
EPAM
Mar 2024 - Present (1 year 8 months)
Lead Business Analyst
Engineering Intern
UNO Minda Batteries
Jun 2023 - Present (2 years 5 months)
Outreach Intern
Pinkishe Foundation
Jun 2021 - Present (4 years 5 months)
Associate - Occupier Services
Knight Frank
Jan 2022 - Dec 2022 (11 months)
Service Support Representative
Unisys
May 2019 - Jun 2021 (2 years 1 month)
Sustainability Analyst Intern
Intel
Jan 2019 - Dec 2019 (11 months)
Surelock Plastic Private Limited
Mar 2021 - Dec 2023 (2 years 9 months)
Senior Analyst
Allstate Insurance
Apr 2018 - Jun 2023 (5 years 2 months)
Quality Analyst
ANI Technologies - OLA
Jan 2016 - Dec 2019 (3 years 11 months)
Sr Quality Analyst
Mphasis India Ltd
Aug 2014 - Aug 2015 (1 year)
ITC Infotech Ind Pvt. Ltd
Dec 2021 - Jan 2024 (2 years 1 month)
Incident Manager
Intuit
Mar 2021 - Dec 2021 (9 months)
Incident Manager
Enoah I Solutions
Jul 2019 - Dec 2020 (1 year 5 months)
Smart Gladiator
May 2018 - Apr 2021 (2 years 11 months)
Cummins Turbo Technologies
Prowerse Ltd
Oct 2022 - Present (3 years 1 month)
Senior Business Process Analyst
WM Universal Solutions
Jun 2015 - Present (10 years 5 months)
Senior Business Process Associate
Tata Consultancy Services
Oct 2009 - Present (16 years 1 month)
Customer Service Associate
Telemart
Feb 2009 - Present (16 years 9 months)
