Nishant Singh

As a seasoned ITSM Consultant with 9 years of experience, I specialize in Major Incident, Problem, and Change Management, alongside ServiceNow administration and Service Delivery optimization. My expertise lies in managing end-to-end service operations, leading major incident resolution, and implementing remediation plans. I'm proficient in configuring and administering ServiceNow to streamline workflows, enhance service efficiency, and ensure compliance with ITIL best practices.

I've had the opportunity to work with cross-functional teams to deliver seamless service delivery, reduce operational risks, and ensure alignment with business objectives. My strong track record in driving continuous improvements, adhering to SLAs, and enhancing customer satisfaction through proactive service management and strategic planning has earned me a reputation as a reliable and results-driven professional.

Throughout my career, I've demonstrated my ability to analyze and enhance ITSM processes, oversee the configuration and maintenance of ServiceNow modules, and supervise ITSM professionals. I'm committed to delivering high-quality services that meet and exceed customer expectations, and I'm always looking for opportunities to improve and grow.